Now Hiring - Xpress Guards, LLC - Professional Services Call Center Representative in West Park, FL

Full description of the position

Xpress Guards has immediate job openings for Call Center Representatives in the West Park, Florida area.

Xpress Guards is the nation's fastest growing security services agency providing customized integrated security solutions using leading-edge technology and the latest equipment. Our team consists of highly qualified, experienced and knowledgeable protection industry professionals who create a client experience that exceeds industry standards.

As part of our team, you'll have the opportunity to play an important role in our rapidly growing organization while working in a dynamic, diverse and inclusive work environment.

Available Shifts:

• Wednesday-Sunday 11am-7pm

What You Will Do (varies per site):

• Manages inbound and outbound sales calls
• Secures sales by offering security services and identify the customers needs
• Enhances the customer service experience by answering questions/inquires, clarifies information, troubleshoots and provides solutions/alternatives
• Builds sustainable customer relationships in order to establish a solid connection with our existing clients and new customers
• Seeks out prospective customers/business opportunities with new and existing customers
• Keeps records of all interactions in the CRM sales database in a detailed manner ensuring all call related information is recorded
• Follows up on quotes and generates profitable sales orders
• Works well independently along with being able to collaborate with our sales team

What You Will Need:

• High school diploma or equivalent
• 2+ year of customer service experience
• 2+ years of sales experience
• Must have excellent communications skills
• Be proficient in PC operation and navigation
• CRM experience is a plus; training will be provided
• Security industry knowledge is a plus

Perks:

• 5 Paid Holidays
• Work 7 hours get paid for 8 hours
• Paid Training
• Great Company Culture

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Ability to commute/relocate:

• West Park, FL 33023: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: One location