Now Hiring - UnitedHealth Group Incorporated - Senior Service Account Manager - Remote in Austin, TX in Austin, TX

If you are located within Austin, TX, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.

This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 08:00am – 05:00pm. It may be necessary, given the business need, to work occasional weekends. Our office is located at 1821 RUTHERFORD LN STE 300, AUSTIN, 78754.

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  All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

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  Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership
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  Provide expertise and customer service support to members, customers, and/or providers
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  Identify and resolves operational problems using defined processes, expertise and judgment
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  Investigate claim and/or customer service issues as identified and communicate resolution to customers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High school diploma / GED (or higher)
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  2+ years of experience working with Medicaid and CHIP accounts
  


• 2+ years of client account management experience
  


• 1+ years of claims processing experience
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  Experience with Microsoft Excel (create, edit, sort/filter spreadsheets, power point and pivot tables) and Microsoft Word (create, edit, format documents)
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  Ability to work our normal business hours of 8:00am - 5:00pm, Monday to Friday and some Saturdays

Telecommuting Requirements:

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  Reside within Austin, TX
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  Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  Ability to keep all company sensitive documents secure (if applicable)
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  Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

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  Bachelor's Degree (or higher)
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  Ability to speak Vietnamese or Pashto
  


• UNET, COSMOS, FACETS or NICE claims platforms experience
  


• Microsoft PowerPoint (create, edit, format presentations)
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  Project management experience

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.SM

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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