Now Hiring - Beyond Finance Inc - Client Success Senior Manager in Houston, TX
Client Success Senior Manager in Houston, TX
Benefits:
yesLocation:
Houston, TXFull description of the position
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we've helped over 200,000 clients on their path to a debt-free life.
While we're proud of what we've already accomplished (over $1 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
Job Summary:
The Client Success Senior Manager will be responsible for leading and overseeing the day-to-day operations of a large-scale call center, ensuring exceptional customer service and high-quality customer experiences. The successful candidate will have extensive experience managing call center teams, a deep understanding of customer service principles, and a proven track record of driving improvements in customer satisfaction and call center performance.
Key Responsibilities:
- Lead and manage a team of customer service representatives, ensuring that all customer inquiries and concerns are addressed in a timely and professional manner.
- Develop and implement strategic plans for the call center, including the creation of performance targets, customer service standards, and training programs.
- Monitor and evaluate team performance, providing coaching and feedback to improve results and drive continuous improvement.
- Collaborate with other departments to resolve customer issues, improve the overall customer experience, and drive cross-functional initiatives.
- Conduct regular audits of call center processes and procedures, identifying opportunities for improvement and implementing changes as necessary.
- Develop and maintain relationships with key stakeholders, including customers, clients, and partners.
- Analyze call center data to identify trends and make recommendations for improvements to processes, procedures, and customer service practices.
- Oversee the development and implementation of new technologies and tools to enhance the customer experience and improve call center efficiency.
Requirements:
- Bachelor's degree in Business Administration, Communications, or a related field.
- 5+ years of experience in a call center management role.
- Extensive experience leading large-scale call center teams.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Knowledge of customer service principles and practices.
- Ability to analyze and interpret data to make informed decisions.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Base Salary Range
Why Join Us?
While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Optional remote and hybrid work models
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! Even as we've shifted to a remote-first model, we continue to cultivate an environment of community, connection, and belonging across our entire organization.
Beyond Finance Inc
1001 to 5000 Employees
2016
Debt Relief
Financial Services
https://www.beyondfinance.com
Unknown / Non-Applicable
2 Yes (amount not posted)
Beyond Finance Inc
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Beyond Finance Inc
2 Yes (amount not posted)