Now Hiring - ASI Hastings Inc - Construction Repair And Maintenance Services Call Center Representative in San Diego, CA

Full description of the position

Work with a stellar team at ASI Hastings Inc, the White Glove Guys! Here, we believe that employees are family, and we value your personal and professional growth. We have been serving San Diego since 1952. If you are ready to take the next step in your career, apply now!

ASI’s Client Services Representatives must possess a diverse skill set, able to multi-task, work well under pressure and make sound judgement calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.

This is a full-time, non-exempt level position, reporting to the Client Services Manager. Must have availability to work shifts between 7:00AM and 8:00PM, Monday to Friday and 8:00AM-5:00PM on Saturday/Sunday. The pay for this role is $19-$21 per hour depending on experience.

DUTIES AND RESPONSIBILITIES:

• Handle incoming client escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items and communications are fulfilled.
• Ensure client escalations are resolved to the client satisfaction within agreed upon timelines.
• Escalate quickly and proactively all escalations that may fall outside of established timelines. Identify coaching opportunities, process improvements, and system issues and share with the appropriate parties.
• Utilize CRM to ensure all activities are documented properly and accurately.

SKILLS AND QUALIFICATIONS

• Bilingual Spanish – highly desired
• Dedicated to providing superior customer service.
• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment.
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner.
• Ability to talk and type accurately; typing speed of at least 40 wpm.
• Proficient in Microsoft Word, Outlook, Excel.
• Must live the company’s core values of Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability
• Experience with heavy call volume in a versatile environment
• Sales experience preferred
• Dedicated to providing superior client service
• Exceptional phone and interpersonal skills
• Exceptional written and verbal communication skills
• Ability to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment
• Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
• Ability to talk and type accurately; typing speed of at least 40 wpm
• Ability to sit for a majority of shift
• Proficient in Microsoft Suite Products, experience with Service Titan a plus
• Satisfactory passing of mandatory pre-employment drug screen and background check

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent required, college preferred
• 2-3 years of diverse Call Center experience

PHYSICAL DEMANDS:

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Frequently required to reach with hands and arms
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

BENEFITS:

• 401K
• Medical, Dental, Vision
• Life Insurance
• Paid Vacation
• Paid Holidays

GROOMING: Once hired, all employees must maintain a well-groomed appearance (i.e. a business-like haircut, clean shaven)

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: One location