Job Description

Job Title: Account Director, Senior
Location: Remote
Reports to: Chief Revenue Officer

About Us

A rewarding workplace isn't just for everyone else- it's for us as well! Our employees are the center of our workplace solar system, and we know that the greatest way to boost our company, is to invest in our employees, first. We're proud of the work we deliver and the people who make it happen. Anyone can give you good. We are ready to give you better. Join our team and achieve your best with us!

What You'll Love About Us

• Great Company Culture. Our values don't sit on a shelf collecting dust, we use them in all we do! They’re so awesome, we even created an employee recognition program surrounding them. Ask us about it!
• Rest and Relaxation. 3 weeks of vacation, 10 paid holidays, paid personal days, and 1 full day dedicated to serving your community.
• Make an Impact. We care about your growth and development! Your ideas and voice are important to us, regardless of your position or background.
• Health Benefits. Medical with HSA and FSA options, dental, and vision. Employee health is one of our top priorities! We offer a free health and wellness program, and we reimburse a portion of your gym fees (ask us about this!).
• Prepare for the Future. 401(k) with a generous company match, and both legal and life insurance.
• Educational Benefits. Interested in furthering your professional development? We can help cover some of the costs!
• Give Back. Opportunities to get involved through our donation platform, One10 Cares.
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

Job Overview

The Sr. Account Director is responsible for achieving account targets by growing and retaining clients and by leading the account team to build and deliver strategies and programs that achieve outstanding business results for our clients on a sustainable basis.

Scope of Work

Outcomes/results are defined in collaboration with senior management and results are assessed from a relatively long-term perspective.

• Serve as an evangelist and trusted advisor of One10 products and services.
• Ensure accountability for customer acquisition, retention and satisfaction at every level.
• Cultivate senior relationships across internal departments and with external clients.
• Key point of contact for developing a personal client relationship with all of the key buyer personas in the client organization.
• In the area of organic selling opportunities, lay out the initial plan, build strategy, and mandate to convert plans to revenue for the client.
• Effectively map clients business problems to One10 solutions. Quickly identify if a prospect does not meet the ICP.
• Identify opportunities to maximize profit and cross-sell solutions.
• Understand the total competencies of account team and build the most effective, dynamic and client-centric team to match the client requirements.
• Maintains extensive knowledge and research of outside environmental factors, such as changes in industry standards, new technologies and competing trends.
• Responsible to mentor, provide client servicing guidelines and access project progress at every level.
• Ensures that resources are wisely invested and aligned with the strategic goals and sales goals of the organization.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

Demonstrates industry knowledge to drive business decisions. Acts as a senior technical or functional expert and provide direction to work area and across departments.

• Bachelor’s Degree in Business, Marketing or related field
• 7-10 years of sales and marketing experience
• 2-4 years B2B; B2C; B2E- database/relationship marketing experience is an asset
• Sales training or proven ability to prospect and close new business
• Demonstrated ability to strategically lead a team and influence overall organizational direction
• Excellent interpersonal and communication skills
• Excellent strategic and conceptual skills
• Strong analytical and organizational skills
• Ability to translate client needs and expectations into innovative strategy and effective solutions
• Strong financial and business acumen
• Computer literacy

Decision Making, Complexity, and Impact

Assists senior leaders in defining goals and objectives. Failure to achieve goals will have a critical impact on area and impede success of the organization.

Teamwork and Leadership

Interacts with senior management and peers across the organization. Provides management responsibilities to direct reports and oversight and leadership to the broader team.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.