Now Hiring - Blende Dental Group - Client Success Specialist in San Francisco, CA

Full description of the position

Are you looking for a rewarding career opportunity with a reputable practice? Do you have a passion for helping people?

The Blende Dental Group is seeking a compassionate and organized Customer Success Specialist to join our dynamic team in San Francisco, CA.

The Blende Dental Group holds a national reputation for taking care of special needs patients. As a practice that's known for superior service, our ideal candidate will have a strong work ethic and an unwavering commitment to excellence.

This multi-faceted, full-time role supports patient case management, combining healthcare management, casework responsibilities, sales, customer service and financial management.

Day-to-day responsibilities:

• Excellent prioritizing of tasks

• Strong attention to detail
• Treatment planning
• Schedule management
• Ongoing case management
• Patient communications and problem-solving
• Patient and clinician scheduling
• Patient payments, insurance claims support and financial reporting
• Building lasting relationships with patients by ensuring their visit with us is a great experience

Requirements:

• 1-2 years of experience in a customer or client facing role
• Outstanding telephone etiquette
• Strong written & verbal communication skills
• Ability to establish rapport and cultivate relationships with patients
• and fellow team members
• Proficiency with MS Office applications -- Word, Excel, Outlook
• Excellent time management skills to meet goals and deadlines
• Ability to multitask effectively; organized and dependable
• Ability to pick up new processes and technologies quickly

Preferences:

• Associates degree or higher
• Experience in a dental or medical environment
• Knowledge of dental terminology
• Exposure to Dentrix software
• Solutions oriented mindset / an optimistic personality that sees opportunities, not just problems

We are willing to train a motivated individual that meets the other requirements of the position!

Work week details: Monday through Friday 7:00am - 4:00pm

Salary: DOE, full benefit package, transportation/parking reimbursement allowance, Incentive Program.

We look forward to meeting you!!!

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All employees have been fully vaccinated. All OSHA/CDC guidelines are being followed.

Education:

• Associate (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location