Now Hiring - Cosmetic Solutions Inc - Consumer Services Sales Administrator in Boca Raton, FL

If you can take initiative, execute on creative ideas and have a passion for Skin Care, this is your opportunity to join the team of an award-winning company.

This is a prime opportunity to become a key member of the world’s leader in the development and manufacturing of scientifically proven, innovative personal care products, leaving your own indelible mark on an organization teeming with excitement and energy about its’ position in the marketplace.

Job Title: Sales Administrator

The Sales Administrator will be the first line of communication between customers and Cosmetic Solutions LLC. They will be the key support staff for all sales orders and sales representative sales support.

Responsibilities will include, but are not limited to:

Customer Service

• Interact with customers to provide information regarding product inquiries, product requests, and concerns regarding shipping or product issues.
• Directly support customers by telephone and/or email
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Keep records of customer interactions, transactions, inquiries, comments, and complaints. Record all of these actions in NetSuite
• Communicate and coordinate with internal departments under the direction of the Customer Service and Support Manager

• Interact with Sales Representatives and support their activities by placing sales orders, quotes, invoices, configuring of new orders, and sample orders
• Various Other Administrative Tasks
• Performs any other duties or tasks that may be required of you by the company
• Promotes and demonstrates behavior consistent with the company’s core values and policies

Experience

• 2-5 years’ customer service experience working with and interacting with outside customers
• Working with and interacting with sales representatives a plus
• Working knowledge of CRM system (salesforce, NetSuite, Sugar, etc.)
• Excellent communication and phone skills
• Ability to juggle multiple tasks and or projects at once
• Ability to work cross functionally with all departments

• Proficient in Microsoft Office including Excel, PowerPoint, and outlook

Your core competencies and characteristics should include:

• High energy, enthusiasm and a positive can-do! attitude in the face of challenges.
• Consistency of positive behavior and productive output.
• Polished interpersonal skills and the ability to work with all levels of the organization.
• Exceptional writing, presentation, organizational and communication skills.
• Flexibility and the ability to thrive in a changing/evolving environment.
• The ability to project professionalism and understanding in all customer-facing situations.
• The ability to understand marketing as a function of sales support and business growth

Keys to Success

• High Initiative -You need to be a person who can take initiative.
• 100% Execution -You need to be able to complete all initiatives from a 360 perspective and get it done 100%.
• Cultural Fit Our culture is based on high energy, a sense of urgency, collaboration, innovation and fun. Success feeds success.
• Be A Fast Learner The ideal candidate will complement the Account Management team’s fast paced, hands-on, collaborative style and varied skill-set. There is a tremendous amount to learn when you come onboard so you'll need to be inquisitive and a fast learner.
• Be Open to The Challenge: Have the bandwidth to tackle both those tasks with which you're familiar and have a positive attitude toward those that require a bit of risk-taking and/or push you out of your comfort level. As a group, we enjoy continually challenging one another to be inventive, expand our talents and be best-in-class. Whether a leader or individual contributor, we all seek to grow professionally.
• Flexible: Our culture is dynamic and days do not always proceed as planned. You should be able to multitask, flow easily with the changes and calmly adapt and solve problems.

Benefits:

• Comprehensive Employer Contributed Medical plans offered for you and your family (including PPO)
• Dental and Vision Insurance for you and your family
• Employer Paid Life Insurance, including additional Voluntary Life and AD&D
• Flexible Spending Account and Dependent Care FSA
• Employee Assistance Program
• Annual Bonus Program
• Competitive PTO offered
• 401(k) Retirement Plans with up to 4% match

Who we are:

Cosmetic Solutions is a leader in the development and manufacturing of scientifically proven, innovative personal care products. With a focus on, face, body, hair, OTC, and professional use formulations, we create some of the most cost effective, high quality and powerful products on the market.

Providing world class services to up and coming businesses, large established brands, physicians, estheticians and other skin care professionals; we specialize in research & development, custom formulization, graphic design, manufacturing, packaging and delivery.