Now Hiring - Juniper Landscaping - Account Manager in West Palm Beach, FL

Juniper is Growing! We are seeking an Account Manager for our Commercial Landscape Maintenance team to manage large HOA portfolios and commercial properties.

Overall Responsibility:

The Account Manager is responsible for insuring the successful operations of a portfolio of commercial landscape accounts including: Budget Control, Client Relations, Quality Control, Enhancement Sales and Maintenance Safety Procedures.

Responsibilities/Activities:

• Develop strong positive relationships with each customer based upon clear and frequent communication, by conducting customer walk-throughs, and by the proven ability to meet the customer needs.
• Proactively manage properties by inspecting and locating problems in the landscape, communicating the problems to the customer, and defining a resolution that is within customers’ needs and budgetary parameters.
• Provide frequent, effective, professional, and timely communication with customers and maximizing customer retention.
• Monitoring activity of crews and work closely with production staff regarding scheduling, quality and customer service. Assure all contracted services provided are of good quality and completed in a timely fashion. Communicate to appropriate parties any problem areas and work to find immediate resolution.
• Assure that property meets customer expectation in terms of appearance and beauty.
• Maintain job costs per Aspire budget to achieve profitability goals.
• Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field offices and customer work sites.
• Meets or exceeds established sales goals for contracted work and enhancements.
• Assist in measuring properties and contract renewal process.
• Works closely with administrative support to make sure all contract administration is timely and accurate.
• Construct, and keep abreast of, each account’s operational plan in order to develop and recommend improved work methods or standards.
• Support and assist in training/monitoring of production staff to ensure services are delivered in a manner consistent with contract specifications, company standards and safety requirements.
• Represents Company at various events, organizations and associations for the purpose of building relationships that lead to new business. Acts in capacity of Company representative and develops community ties to enhance public image and brand of the Company. Maintains positive relations with other companies in the industry and related industries.
• Participates in various industry associations to increase knowledge of marketplace, sales opportunities, the competition, selling techniques and best practices.
• Is aware of billing and collection status on all projects/customers. Advises on credits or collections and works with the admin staff, production staff and customer to get any collection issues resolved for work sold.
• Other duties as assigned.

Requirements

• Must maintain a current state driver’s license
• 3+ years’ experience in Account Management
• Experience managing large HOA accounts
• Bachelor's degree in related field preferred
• Computer proficiency
• Excellent customer service skills

Benefits: Medical, Dental, Vision, and Life Insurance Plans; 401K and PTO available

EOE