Now Hiring - Holiday Inn Express - Travel Sales Manager in Oro Valley, AZ

Full description of the position

Primary Objective of Position
To maximize customer satisfaction and the overall profitability of the hotel by directing the revenue generating activities in accordance with the Business Plan and Monthly activity Calendar/RFP. Coordinates service activities related to the sales function in accordance with the standards of the hotel and brand.
Responsible for revenue production for the hotel, meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR). Manages all areas of sales according to company standards of operations to achieve a professional rapport within the local business community and clients.
Understands and implements the Mission, Vision and Core Values at all time.

Essential Functions
 Must have the ability to create new business, and expand existing business via cold calls, site visits, telephone prospecting and marketing, blitzes, internet and other avenues.
 Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
 Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
 Must have the ability to assimilate complex information, data, etc, from disparate sources and consider adjust or modify to meet the constraints of a particular need.
 Must be able to prioritize departmental functions to meet due dates and deadlines.
 Must be able to work with and understand financial information and data, and basic arithmetic function.
 Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
 Must maintain composure and objectivity under pressure
 Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, “owning” and solving problems as necessary.

 Must be effective at listening to, understanding and clarifying concerns and issues raised by associates and guests.
 Approach all encounters with guests and associates in a friendly, service-oriented manner.
 Maintain a friendly and warm demeanor at all times.
 Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.
 Assist in creating the hotel's annual budget and monitors the performance of the hotel throughout the year.
 Produces monthly financial reports and knows at all times where the hotel stands against budget.
 Manages associate service functions of the hotel by controlling turnover, motivating associates, focusing on associate development and retention and conducting regular associate meetings.
 Meet all financial review dates and corporate directed programs in a timely fashion.
 Ensure that orientation and training in service standards is taking place in the department using the steps to effective training according to company standards.
 On a monthly basis, forecast the hotel's occupancy, ADR and room revenue.
 As MOD, he/she will also spend some time moving about the hotel overseeing the various departments.
 Must be able to convey information and ideas clearly
 Must be able to evaluate and select among alternative courses of action quickly and accurately
 Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
 Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
 Must work well in stressful, high-pressure situations.
________________________________________________________________________________

Major Areas of Accountability
1. Achieves revenue goals by developing and implementing sales and marketing strategies
 Develops and implements marketing and sales strategies by analyzing current and potential business and identifying potential business

 Establishes sales goals that support achievement of the budget/profitability
 Coordinates the development of the Business Plan and preparation of the budget in conjunction with the General Manager
 Controls the date, availability, and rate on guest rooms and function space
 Develops annual sales goals for sales staff which support achievement of the budget; monitors achievement of those goals and implements alternative strategies as necessary to achieve revenue and room night goals
 Performance Benchmark: Preparation of Annual Business Plan is approved
2. Achieves sales goals by supervising sales staff. If Applicable.
 Implements strategies to improve market penetration
 Maximizes sales productivity by ensuring that sales staff utilize use proven/brand sales techniques
 Monitors call productivity and revenue goals for each sales person by tracking results
 Improves call productivity by counseling sales staff on appropriate selling techniques
 Performance Benchmark: Achieve/exceed retention % for hotel each month
3. Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the Hotel Business Plan
 Analyzes sales statistics to formulate profitability
 Reviews market analysis to determine client needs, occupancy potential, rates desired, etc.
 Performance Benchmark: Achieve/exceed RevPAR and other revenue for hotel each month
4. Meets overall budgeted sales and profit margin by soliciting, evaluating, selling, and confirming business
 Qualifies prospective leads as to profitability
 Designs and proposes programs to meet client's needs
 Negotiates with client to achieve maximum profit while satisfying client needs
 Coordinates transient and group room commitments to insure proper market mix
 Approves function space allocation for group and catering bookings
5. Meets and exceeds the expectations of the employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports. If Applicable.
 Develops and implements strategies to achieve retention goals
 Selects qualified employees and provides orientation and training
 Creates a positive work environment for all employees
 Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis and recommends salary increases as appropriate
 Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met( sales people manage front desk
 Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established company guidelines
6. Insures customer satisfaction and hotel profit by overseeing the coordination of various department's activities related to booked
 Reviews sales work file to ascertain a proper exchange of information

 Coordinates details with other department heads
 Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office Management
7. Meets and exceeds customer expectations by ensuring department provides service and teamwork
 Conducts training on a regular basis
 Provides staff with the skills training to provide value added service to customers
 Utilizes one-on-one training skills
 Monitors service and teamwork on a regular basis and counsels employees on providing service and teamwork
 Performs other duties as required to provide service and teamwork
 Performance Benchmark: Achieve/exceed guest service scores for hotel each month
8. Maintains safe and secure environment for customers and employees
 Ensures that all employees follow safety rules and procedures
 Takes corrective action where required to improve safety of work areas
9. Utilizes corporate resources effectively by communicating with corporate associates on a regular basis
 Keeps the Home Office, Area Manager and General Manager and key corporate staff informed of developments on a regular basis. Requests assistance as needed
 Adheres to company standards of operations (SOP)
 Ensures that operation adheres to federal and state laws
 Increases visibility of the hotel by actively participating in community
 Performance Benchmark: Timely reporting as required
10. Utilizes leadership skills and motivation techniques in order to maximize team-member productivity, efficiency, and satisfaction of associates directly reporting to this position
 Selects, orients, and trains qualified associates
 Conducts one-on-one orientation and on-the-job training sessions
 Conducts effective team-member meetings at least once a month and counseling sessions as required or necessary
 Determines, communicates, and monitors achievement of standards of performance on a timely basis
 Employs discipline as required
11. Participates in solving problems with other department as required related to business booked in the hotel including space conflicts, threatened cancellations, and compromises between customer needs and hotel facilities.
12. Enhances the hotel's community image and stays abreast of competition, new developments, and sales methods and techniques in the hotel industry.
13. Prepares reports as necessary to develop a more informative data base for improved management decision making and critical evaluation of work activities.
 Prepares Food & Beverage, Pre-Conference Prepare daily Weekly, Monthly , Sales, and Executive Committee reports

14. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
15. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
16. Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
17. At all times projects a favorable image of the hotel and company to the public.
18. Assists with any other tasks and projects as needed to complete daily hotel operations to provide and maintain excellent service and teamwork
19. Completes any training requested by GM

Job Type: Full-time

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Sales: 3 years (Preferred)
• Hotel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location