Now Hiring - Sonepar S.A. - Inside Sales in Tucson, AZ

Independent Electric Supply, Inc. (IES) opened in 1976 with ten employees to serve electrical contractors working in the high-tech aerospace industry. Today, IES operates 16 electrical supply branches in the Northern California area, San Francisco Bay area, Central Valley, Central Coast and 6 locations throughout Arizona. IES focuses on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhance logistics solutions to meet specific customer needs. Employing close to 600 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve.

In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.

JOB PURPOSE:

Establishes or improves relationships with customers to better understand sales territory, schedules and customer needs by phone and customer visits. Interviews customers in order to determine the appropriate product desired either by phone or at the company facility and records information into computer for product delivery.

DUTIES AND RESPONSIBILITIES

KEY RESPONSIBILITIES:

• Strives to meet customer expectations with each interaction.
• Receives customer product orders by phone and email.
• Solicits sale of new or additional products by phone and email.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and IES departments, including credit purchasing, warehouse, outside sales, and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms, and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for the customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Recognize when special pricing is required and provide competitive pricing.
• Follow up on all quotations to write the order or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses, and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Other responsibilities may be assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

PHYSICAL REQUIREMENTS:

• Required to sit, speak, hear, read, type, use close and distance vision (about 5-8 hours per shift).

• Ability to run and maintain projects.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the public.
• Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
• Possess in-depth knowledge of IES computer systems, Microsoft Office, etc.
• Must be a team player and abide by IES’s strong core values and beliefs.

EDUCATION:

Associate’s degree (A. A.) and two to four years related experience and training; or equivalent combination of education and experience.

LEVEL OF EXPERIENCE NEEDED: Entry-Level

PROFESSIONAL EXPERIENCE:

• 2-4 years of sales experience is preferred.