Now Hiring - Associations, Inc. - VP of Management and Client Success in Tucson, AZ

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit [please apply online]

Job Description

The Vice President of Management and Client Success assists their branch's President with day-to-day operations. The VP of Management and Client Success serves as a performance-driven leader and mentor to the branch, as an operations liaison for the company and as an industry ambassador for Associa and its strategic interests/objectives. The VP of Management and Client Success works with the Branch President to develop and implement a variety of strategies to maximize profits while maintaining an acceptable level of quality, as well as work on improving the supply chain to positively impact variables such as cost, quality and delivery time. The Vice President of Management and Client Success will provide oversight and guidance to their team, follow up on projects assigned to staff and stay up to date on their company's research and development efforts. They also need to provide timely feedback and guidance for both their team and to fellow executives on operations-related issues. This is accomplished by:

• Embodying Associa's Mission and Company Values
• Assessing, selecting, and developing "raise the bar" talent
• Defining and implementing strategic direction
• Driving and monitoring key business driver results via the branch Balanced Scorecards
• Developing new resources and revenue streams
• Motivating and empowering branch teams to achieve success, as measured via the Balanced Scorecard
• Develop, monitor and administer financial program to maintain efficient, quality services.
• Leading the alignment of people, systems, process and culture in our integrated client delivery model
• Identifying organic and inorganic growth opportunities within the branch
• Other duties as assigned

Requirements

• Bachelors Degree Required
• Masters Degree Preferred
• 10+ years of directly related or closely related experience
• 7 - 10 years of Management and/or Supervisory experience
• Knowledge of sales, operations, and/or underwriting management
• Knowledge of company budget and monthly performance reporting (DVR) proficiency
• Knowledge of applicable state statutes
• Knowledge of all Associa operating systems and programs preferred
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level
• Knowledge of conflict resolution techniques at an expert level
• Project management at an expert level
• Self-motivated, proactive, detail oriented and a team player
• Professional customer service skills
• Time management and time critical prioritization skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.