Now Hiring - Quebedeaux Bucik GMC - Business Development Center Customer Care Specialist in Tucson, AZ

Full description of the position

Job responsibilities include, but are not limited to:

• Utilize CRM tracking system daily
• Respond quickly to internet, phone and live chat inquiries using email, phone and texting in a professional manner
• Generate sales appointments by means of proactive outbound prospecting and lead activity management
• Interact with customers to identify their individual needs and opportunities for new/ used cars sales presentations
• Handle incoming phone leads
• Check email frequently and respond to inquiries in a timely manner
• Follow up with leads that are not ready to make an appointment or are a no-show
• Deliver inquiries/messages intended for other sales personnel and departments promptly
• Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Complete phone calls as assigned by the BDC Manager
• Attend product and sales training as requested by BDC
• Attend sales meetings
• Maintain a professional appearance
• Stay informed about new products, features, accessories, etc., and their benefits to customers

Desired Skills, Qualifications, and Experience:

• Team player attitude
• Enthusiastic personality
• Prompt and courteous
• At least one previous role in the customer service industry preferred
• Must be available to work nights and weekends
• Must have strong typing skills
• Strong interpersonal skills, in-person and over the phone
• Eager to learn dealership best practices and advance customer service skills
• Strong verbal and written communication skills a MUST
• Possess clean driving record and valid driver’s license
• Willing to submit to a pre-employment background check and drug screening

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location