Now Hiring - QVC, Inc. - Senior Specialist, Marketing Programs & Retention (Hybrid) in Seattle, WA

Full description of the position

Thank you for your interest in joining our team! Qurate Retail Group comprises seven leading retail brands - QVC -, HSN -, Zulily -, Ballard Designs -, Frontgate -, Garnet Hill - and Grandin Road - - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.The OpportunityOur Zulily corporate headquarters is in Seattle, WA. You will report to the Senior Manager of Marketing Programs and Retention and work a hybrid schedule based in Seattle.As part of this role, you will partner with the Senior Marketing Manager, along with important partners across other marketing, technical, and merchandising channels to manage customer programs and increase important retention opportunities. You will manage the operational day on programs like our ZuCard, Referrals, Loyalty, Offers, and more. You will have ownership of your programs serving as the subject matter expert, reporting on main insights, partnering with multiple teams on issue resolution (e.g. technical, customer), and offering suggestions for improvement.Who We AreZulily is an online superstore committed to delivering a fun shopping experience for moms everywhere, without breaking the bank. Through exclusive daily deals, brand names and on-trend styles, and everyday value on a wide selection of daily essentials across clothing, footwear, homewares and more, Zulily helps moms discover great deals, create special moments for the family, and find the perfect unique items, guilt-free. At Zulily, shopping is a little different, a little better, and a lot more fun.Zulily was founded on a common spirit of creativity, collaboration, and quirk. From our very beginnings, moms have been the center of our universe. And our aim has been to deliver the best online shopping experience for them. Over the last 12 months, under new leadership, we've made some incredible strides in re-focusing our efforts to mom and ensuring we are re-orienting our company-wide and channel strategies in service of her. We are at an inflection point as a company, with high aspirations to increase growth.As a Senior Specialist on the Marketing Programs and Retention team, you will help deploy retention tactics in service of this goal to keep customers coming back to our site vs. going elsewhere, the end goal for moms is to look at us as their go-to for all their needs and eventually become advocates of our brand.Your Impact

• Implement Zulily's customer engagement and retention plan, managing main customer programs ranging from Zulily credit card, referral, loyalty, customer offers, and more.
• Use internal tech tools to implement marketing tactics including the development of site banners, filler tiles, customer offers, audience creation/targeting. Partner with internal tech teams to troubleshoot issues.
• Weekly analysis to highlight important insights and report on metrics. Lead the results of the programs and suggest improvement opportunities.
• Implement test and learn opportunities to guide insights. Develop a business case for new experiments and partner to align resources.
• Collaborate with Senior Manager to perform customer and competitive analysis and help identify whitespace opportunities to increase retention across important customer groups.
• You will build and work with external partners as well as internal cross-channel partners across marketing, tech, and merch to amplify programs and support main campaigns.What You Bring
  • Bachelor's degree in business, marketing, or a related field
  • Minimum of 3 years experience working in marketing or related field.
  • Experience collaborating with technical teams in an Agile environment.
  • Experience working with tech tools to set up/manage campaigns and troubleshoot issues.
  • Proficiency in MS excel (can maintain complex spreadsheets) and foundational exposure to SQL and large datasets required.Qurate Retail Group offers a total rewards package that includes:
    • HEALTH AND WELLNESS: medical & prescription, dental, vision, life insurance/accidental death & dismemberment (supplemental insurance available for team members, spouse/partner & child), and short & long-term disability
    • RETIREMENT SAVINGS: 401(k) with company match
    • FAMILY CARE: childcare discounts, adoption assistance, leaves of absence for medical and personal needs, including paid parental leave of up to 8 weeks in addition to any available federal, state, or local leave entitlements
    • ADDED BENEFITS: tuition reimbursement, generous team member discounts, team member relief fund, and more
    • OTHER COMPENSATION: This role is eligible for an annual merit increase and participation in a bonus program
    • PAID TIME OFF: paid time off (PTO), paid sick leave (in applicable locations), paid company holidays, paid floating holidays, and a paid volunteer day, depending on the date of hire
      • PAID TIME OFF FOR TEAM MEMBERS WORKING IN WASHINGTON STATE ONLY: estimated annual accrual of 15 days of PTO (inclusive of state and local sick and safe leave) during your first year, 1 paid volunteer day per year, 7 paid company holidays per year, and up to 4 paid floating holidays per year, depending on the date of hire#LI-YM1 #HybridRemote work is not permitted in NYC at this timeSalary: $80,000.00 - $100,000.00Join us as we enrich life's everyday moments - including yours. Apply today! -If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. - If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate , where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! -For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at for assistance. - ---Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.