Now Hiring - ALLO Communications - Professional Services Bilingual Inside Sales / Customer Experience in Greeley, CO

Full description of the position

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.
FRONT OFFICE JOB RESPONSIBILITIES:
Be a friendly face for ALLO by educating walk-in potential customers on the benefits of fiber optics and demonstrating the features of our services.
Also provide exceptional customer service to existing customers in payments, bill inquiries, service issues, handling equipment returns and completing general office duties as assigned.
Being resourceful and reaching out to other departments and teams keeps us all exceptional.
INSIDE SALES JOB RESPONSIBILITIES:
Talk with potential customers on the benefits of fiber optics through inbound and outbound sales calls.
Match our services and products to the customers needs by displaying excellent listening skills.
Submit sales through ALLOs website and schedule installations.
Document, track and follow up on leads through LeadAgent.
CUSTOMER SERVICE JOB RESPONSIBILITIES:
Customer service is what were passionate about.
Youll learn the ins and outs of our customer service system (NISC) and help where needed.
Whether thats with inbound calls, building service orders, calling customers for installations, etc.
Being able to flow with whats needed (which changes daily) is essential.
Colorado Residents: typical pay range (including commission) for this role will be from $20 - $25 per hour depending on experience.
EDUCATION:
High School diploma or equivalent
EXPERIENCE:
2+ years of previous customer service experience.
1+ years of sales experience desired.
SKILLS / KNOWLEDGE / ABILITIES:
Exceptional work ethic. Being a team member to 3 teams means you'll never have downtime.
Provide an exceptional customer experience
Assist walk-in customers with inquiries by providing information on our products and sell services to potential customers (commission available)
Respond to customers questions and concerns regarding their service, trouble tickets, and service orders
Assist in pulling equipment when necessary and preparing paperwork for orders and installs
Interact with staff to ensure that all duties of the office are being carried out
Help with customer service representative projects as needed by the company
Other responsibilities as needed by the company
Prompt response to customer inquiries and concerns
Fulfill duties as needed to ensure all office functions are running smoothly and efficiently
Attention to detail
Organizational skills
Ability to multitask
Ability to learn and grasp new concepts on the job
Good communications and customer service skills
Availability to occasionally work evenings and weekends
Ability to logically work through problems
Self-starter who takes initiative and has the ability to stay focused on the job
People are our passion. At ALLO, we dont treat you like a number. Youre a human being.
Get ready to plug into the perks at ALLO:
Free ALLO Service: Well pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.
Health and Wellness: Participate in quarterly wellness challenges, and well deposit extra cash into your checking or health savings accounts.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention a generous ETO policy. Plus, if youve got student loan debt, weve got a repayment assistance program youll want to get in on.
Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
Tuition Assistance: Have a thirst for knowledge? We like that, which is why were proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [please apply online].