Now Hiring - New Hampshire Ball Bearings, Inc - Inside Sales Representative in Chatsworth, CA

Full description of the position

$1,000 Employee Sign-On Bonus for ALL Positions!

New Hampshire Ball Bearings, Inc. (NHBB) is a leading manufacturer of precision bearings and complex bearing assemblies for the aerospace, defense, medical, dental, and high technology markets. Founded in Peterborough, NH in 1946, our almost 8 decades of success are rooted in our commitment to the safety, health and wellness of our employees, and partnerships with our customers, suppliers and the communities that surround us.

NHBB's Precision Division is based in the western corner of the San Fernando Valley surrounded by the Santa Susanna Mountains to the west and Los Angeles to the east.

To Learn More about our company, click the links below:

Our company history

Who we are

Our parent company

Our global affiliates.

Our sustainability efforts

Health and well being offerings

We are always on the lookout for outstanding individuals with a strong work ethic, creative spirit and positive attitude. If you have what it takes to be successful and our NHBB Values speak to you, apply now.

Inside Sales Representative

Chatsworth, California, United States

$1,000 Employee Sign-On Bonus for all Positions!



JOB SUMMARY: The Inside Sales Representative is the principal customer point of contact for all orders and administration of the customer. The ISR performs a variety of simple to complex Sales order entry and order administration thru order fulfillment. The role requires intermediate knowledge of Sales and Distribution business functions. The ISR manages customer contact via email, and telephone, processing order receipt, order status, product availability, account status and pricing. Assignments involve the understanding of and the application of departmental procedures including workflow activities. The ISR works to align available inventory with the Sales order line items ensuing deliverables are shipped and invoiced as required by NHBB and the customer.



DUTIES & RESPONSIBILITIES: This position reports directly to the Divisional Head of Sales and Customer Compliance.


The ideal candidate processes strong analytical and problem solving skills, this person has a willingness to help others and operates with sovereignty.



Substantial understanding of a Customer support based role and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact via email or phone, including correspondence concerning sales order status, order changes and billing/receivables questions.



Processes strong analytical ability required for preparing customer solicitations for RFP/RFQ's, Order Management and scheduling requirements.Under direct supervision, may negotiate pricing/fees, for product.



Under moderate supervision, create/edit sales orders accurately and efficiently in MRP system; create and send order acknowledgements to customer as required. Generates and distributes Purchase Order summaries when required.



Coordinates pricing request through cross-functional teams, responsibilities include processing technical data package transmittals, order entry, material return authorizations, inventory allocations, change order processing, and delivery follow-up; working collectively with Field Sales representatives to deliver essential information to customers.



Provide support to introduce relevant and essential information to new and existing customers as necessary, maintaining a high level of responsiveness and professionalism.



Technical knowledge of programs, Quality procedures and Manufacturing processes preferred.



Requires intermediate knowledge and understanding of Microsoft Office products and experience managing customer portals.



Knowledge of Exports compliance and managing EAR and ITAR data, processing such according to Company's Export Compliance corporate policy. Ensuring export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.



The candidate processes a Continuous Improvement mindset to assist in the improvement of department and/or organization, coordinate these ideas with team members.



Under moderate supervision, work with Production Planning, Operations and Shipping to create and facilitate deliveries ensuring customer requirements are met.



May create and maintain special tracking and customer reports.




SKILLS REQUIRED:

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.

AS400 MRP system knowledge

Strong Microsoft Office skills required

Lotus Notes experience preferred

Ability to use web based programs to access customer data

Experience in a business to business manufacturing company is advantageous.

Strong Organizational and communication skills, both orally and in writing



Other Requirements:
Note: Physical job requirements may include standing, use of hands to assemble and or carry out job functions as well as sitting, lifting, carrying, bending and stooping during the course of the job.
Ability to lift 40 lbs.

Work Authorization
NHBB will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
NHBB is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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Disclaimer:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time.

The job description doesn't constitute a contract of employment and the company may exercise its employment-at-will rights at any time.

The above lists all of the essential functions, education, knowledge, skills and abilities required for this job. These are the minimum requirements; employees must also demonstrate good interpersonal skills, proper attitude and professionalism, acceptable attendance and work behaviors - at a minimum.