Now Hiring - Rexel USA - services Specialist in Buffalo, NY

Full description of the position

We are seeking a Service Specialist to join our Rexel USA team in Buffalo, NY Summary: This position will be responsible for driving the regions business strategy to accelerate growth in the Services Business. Our Services Offer includes Support Contracts, Field Service and Engineering, Remanufacturing/ Repair Services, Safety Services, and Training. The Services Specialist will be the technical liaison between Rockwell Automation and Rexel, providing technical and commercial leadership to drive sales growth. Summary of Key Responsibilities: Domain expert for the business unit. Work with Account Managers and customers to uncover and qualify services opportunities at existing and new accounts. Analyze market conditions, develop an annual business plan and coordinate its implementation with Rockwell and Rexel Account Management teams. Identify customer needs, propose solutions and work with Account Managers to close orders for assigned services offer. Effectively work through issue resolution to provide a positive customer experience. Other duties as assigned Specialist Competencies: Technical Competency Effectively and accurately handles most technical questions for assigned services offer. Understand and support various complementary automation product offerings Able to differentiate Rexels Offer from the competition and promote the differences as meaningful benefits to the customer. Basic knowledge of industrial automation and power control. Communicate commercial and technical issues to Rockwell Automation. Develop competency programs for Distributor sales, specialists, and self Marketing Competency Act as the point person for the Services business strategy at the region level supported. Support the development and implementation of the distributor business plan for the Services business. Analyze and document market conditions, competitive offerings and identify opportunities for growth in the region supported. Be able to articulate Rexels value proposition in the Services space both commercially and technically. Administer and implement marketing, promotion programs, and new offer launches for the Services business. Lead Services commercial programs, customer events, and activities. 3. Sales Leadership Competency Exceed growth targets in business revenue and management objectives. Ensure sufficient funnel in the Services business space to achieve the plan. Coordinate sales teaming efforts required to identify and close contracts, projects, etc. Accurately document value-added benefits that are provided by the offered solutions Requirements: Presentation skills for both group and individual situations at all levels of customer organizations (Upper-level management, Engineering, Maintenance, HR, Purchasing). Ability to identify customer needs, propose solutions, and close orders. Able to identify and affect customer internal support processes that affect purchasing decisions. Ability to lead and coordinate sales teaming efforts required to identify and win project sales opportunities. Ability to promote the value of Rexels Services offer in competitive situations. Effective listening, communication, negotiation, and consensus-building skills. Strong arbitration skills to effectively listen, communicate and gain consensus. Excellent computer skills within Microsoft Suite, virtual meeting software, and others. Leadership Skills Qualifications: A four-year degree in an appropriate area of study; or, appropriate experience. Ability to identify and demonstrate Service solutions to meet customer requirements. Ability to manage a project including the pull-through business of associated products. Valid driver's license for Region of business operation with a good driving record. CB