Now Hiring - Professional Services CSR - Customer Service Representative in Chattanooga, TN

FIELDS INSURANCE CHATTANOOGA – CSR POSITION

Fields Insurance Chattanooga is currently seeking a full-time bilingual Customer Service Representative.

We are currently seeking a hard-working, driven, self-motivated Customer Service Representative looking forward to a rewarding career. As a Fields Insurance CSR, you are the face of our agency. Your main responsibility is to assist insurance agents in the daily maintenance and support of the Fields Insurance policyholder accounts.

Our Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our CSR will help build and develop client relationships to promote our Insurance products including Auto, Home, Commercial, Life and Farm Insurance.

Our best CSRs are genuinely excited to help our customers that are spread over a six state southern region. They are patient, empathetic, and passionately communicative.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Position Title:
Customer Service Representative

Qualifications:

- Self-discipline to work independently

- Motivated Attitude

- Strong initiative and self-direction, a goal-oriented person

- Computer skills

- Reliable, working computer, internet access, and smart phone

- Experience in a client service environment preferred

- Excellent Communication skills – oral, written and group

- Demonstrates persuasion and negotiation skills

- Strong interpersonal skills to build rapport with prospective customers

- Organizational and effective Time Management skills

- Analytical skills to understand complex coverage details and underwriting guidelines

- Integrity

- The ability to develop contacts and network with the local area and community

- Eligible to work in the United States for any employer

- Bilingual - English & Spanish - not required but is a plus

Responsibilities will include:

- Phone Reception

- Maintaining Daily Personal & Commercial filing

- Customer Billing Assistance

- Contacting policy late pays & cancellation lists in order to increase Retention

- If licensed, counsel and advise prospects and policyholders on matters of protection and coverage

- Perform administrative or record keeping duties related to sales

- Conduct policy changes not related to coverage and any necessary routine policy maintenance

Compensation:
Job Duration: Full Time

Compensation Offered: Hourly

Job Type: Full-time

Pay: $25,000.00 - $30,000.00 per year

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Hand sanitizer is provided.

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person