Now Hiring - Applications Engineer in Irvine, CA

Job Description Applications Engineer
Position: Applications Engineer
Status: Full Time, Hourly, Non-Exempt
Reports to: Sales Manager

Duties and Assignments
This job description is not designed to be a comprehensive list of all activities, duties, or responsibilities
that are required of the employee for this job. Duties, responsibilities, and activities may change at any
time with or without notice.
Summary/Objective: The Applications Engineer is responsible for assisting the sales and technical support team with the operation and performance characteristics of corporate products to both new and established clients. Their primary role will be assisting the sales and support teams in providing demonstrated technical solutions for clients using Co's family of test and measurement power
products. The successful candidate will be able to demonstrate very good understanding of AC and DC test and measurement power concepts along with both established and modern communication interfaces (USB, GPIB, LAN/LXi Web based operating systems).
Pre-sales efforts will be in direct support of local and regional sales teams as the subject matter expert
on a wide variety of AC, DC, and regen power products. These tasks will range from simple
communication of data sheets and specifications, to demonstration and execution of special test and
product features. Post-sales task will include helping customers understand the maintenance, operation
and application of common settings, wiring, and performance characteristics of Co's test power products.
They serve customer needs by providing all information necessary to ensure a positive company experience. A positive first impression is essential. The applications engineer must be successful in
communicating with the customer while demonstrating a strong desire to satisfy their needs. The successful candidate will have demonstrated the ability to have an organized and consistent approach to collecting relevant data and transmitting responses via telephone and email communications.

Applications Engineer Duties
Evaluation of customer needs and application of power solutions.
Review wide range of potential applications for all assigned product lines in order to
professionally promote product solutions.
Fully understand customer's test requirements and interact at a technical level with the sales
and support teams to resolve customer questions and issues.
Train and encourage the sales and support teams in the use, features, and benefits of Pacific's
products using existing collateral and software.
Assist sales and marketing teams in the development of training and presentation collateral.
Preparation of technical presentations and FAQ CRM-based solutions.
Develop professional relationships with, and act as liaison between, other department
managers within the company in support of the sales and technical support teams.
Job Description Applications Engineer

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Support customers and sales representatives through both local and remote webinar training
demonstrating both hardware and software products.
Ensure all customer related communications are maintained within the corporate Contact
Relationship Management tool (currently Salesforce.com SFDC).
Skills/Qualifications
Demonstrated understanding of AC and DC Power engineering in Test and Measurement
applications.
Experience with T&M programming environments such as NI LabView, LabWindows, MS VB/C#
and/or Python.
Strong understanding of relevant electrical principals, laws, and properties.
Understand and learn the competitive landscape, strengths and weaknesses, in order to articulate Co's value proposition.
Customer focused, able to balance the voice of the customer with the voice of the business.
Capable of developing professional technical proposals and presenting them to prospective
customers, both verbally and in written form.
Capable of converting customer requirements and challenges into solutions.
Able to communicate to leadership required technology roadmaps, industry trends, as well as
opportunities and threats relative our product strategies.
Excellent verbal and written communication skills.
Highly organized, detail-oriented, with good analytical skills and business judgment
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Strong customer and employee focus skills (listening, empathy, solution-focused).
Ability to interact well with co-workers in all functional areas of the company, good interpersonal skills and a willingness to learn and share knowledge and experience with other
employees.

Education/Experience
Bachelors of Science with an emphasis in Electrical Engineering.
Minimum of 5-years of experience in Test and Measurement technical support.
Work history must show a track record of progressive growth and responsibility.

Job Description Applications Engineer
s an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected
by federal, state, and local laws and ordinances.

Work environment
This position requires daily in person attendance at the Irvine manufacturing location. Daily
routine will include interaction with Sales, Customer Support, Manufacturing, Engineering,
QC personnel, and Management with full adherence to location-specific safety rules is
necessary.
Some travel may be required in attending Tradeshows, Conferences, Corporate meetings.
Travel is anticipated to be less than 20 days per year. Valid drivers license and passport
required.
This job requires work primarily in an office environment. The physical demands described
here are representative of the demands that must be met by the employee to successfully
perform the essential functions of this job.
While performing the duties of this job, the employee is often required to stand; walk; sit; use
hands to finger, handle, or feel as well as talk and hear. The employee must regularly sit at
their desk for extended periods of time, performing data entry, taking notes, typing, and
speaking on the phone. Specific vision abilities required include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus. Additionally,
the employee must be able to move, lift, and use electronic equipment while adhering to all
company safety regulations and procedures. The employee may be required to kneel, crouch,
or lift to physically move product and test equipment. Lifting is required with single person
lifting requirements limited to less than 25 pounds. The employee must also be capable of
moving about the test floor in a manner that would allow them to interact with all other
company departments. Strong command of both written and oral English communications is
required.

P-WLH-005