Now Hiring - Professional Services Sales Manager in Memphis, TN

Job Description: Sales Manager

Job Summary:

The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments as well as servicing all accounts. The position is responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Qualification Summary:

Education & Experience:

· High School diploma or GED certification or equivalent work experience

· College degree preferred

· Hospitality Experience Preferred

· Strong financial knowledge required

· Valid driver’s license from the appropriate state

Physical Requirements:

· Long and flexible hours required

· Must be able to sit, stand, and walk long periods of time.

· Light work – exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Mental Requirements:

· Must be able to convey information and ideas clearly, both oral and written.

· Must be able to evaluate and select among alternative courses of action quickly and accurately

· Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.

· Must maintain composure and objectivity under pressure.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

· Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.

· Must be effective at listening to, understand and clarifying concerns and issues raised by team members and guests.

· Must be able to work with and understand financial information and data, and basic arithmetic function.

· Must be able to prioritize departmental functions to meet due dates and deadlines

Duties and Functions:

· Approach all encounters with guests and team members in a friendly, service-oriented manner.

· Maintain regular attendance in compliance with Summit Management Corporation standards, as required by scheduling, which will vary according to the needs of the hotel.

· Maintain high standards of personal appearance and grooming which includes a nametag when working.

· Comply at all times with Summit Management Corporation’s standards and regulations to encourage safe and efficient hotel operations.

· Maintain a friendly and warm demeanor at all times.

· Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff.

· Participate in hotel management programs such as Manager or Duty, Lobby Ambassador, and other management coverage plans.

Duties Specific to Sales

· Meet or exceed set goals.

· Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, and Reservations

· Actively participate in creating and executing hotel sales and marketing action plans.

· Operate within the established sales expense budget.

· Initiate and follow up on leads as generated by self or others.

· Be familiar with hotel layout and menus with pricing.

· Meet or exceed sales solicitation call goals as assigned.

· Invite clients to the hotel for entertainment, lunches, tours and site inspections.

· Produce or assist in the preparation of required reports in a timely manner.

· Be familiar with all Summit Management Corporation’s sales policies and selling techniques with an emphasis on maximizing occupancy and average daily rate (ADR).

· Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.

· Maintain and participate in an active sales solicitation program.

· Monitor production of all top accounts and evaluate trends within your market.

· Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.

· Meet and greet onsite contacts. Must be “on call” to meet any client needs.

· Actively participate in community networking organizations in coordination with other managers.

· Participation in community programs outside of networking organizations highly encouraged.

· Be proficient with the computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

· Be proficient with any hotels sales and catering software system as well as all brand site tools and property management system functions.

· Be familiar with other computer software necessary for the job.

· Abide by Prime Selling Time (PST).

· Perform other duties as requested by management.

· Attend all training and meetings as required by management.

Organizational Structure:

Reports to: Director of Sales

Subordinates: Sales Assistant if present

This job description is a general representation of the duties and responsibilities commonly found for this type of position.

Job Type: Full-time

Pay: $55,000.00 - $58,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Memphis, TN 38103: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person