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Now Hiring - Insurance Manager - Provider Account Executive in Phoenix, AZ

Insurance Manager - Provider Account Executive in Phoenix, AZ

Blue Cross Blue Shield of Arizona

Base Salary Yes (amount not posted)

Total Comp: NA

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Qualifications Years In Sales

Industry: Insurance

Benefits: yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Insurance Carriers

To Whom Insurance

Location: Phoenix, AZ

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. BCBSAZ offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

This position is remote/hybrid within the state of AZ only

PURPOSE OF THE JOB

Manages the day-to-day activities related to Provider Account Executives. Serves as the primary contact and resource for the staff. Provides oversight, direction, development, problem resolution and leadership for team. Demonstrate excellent customer service and serve as an escalation point for providers. Provide backup support for providers assigned to Provider Account Executives. Ensure operational and department goals are achieved as assigned. Improve quality and business processes for assigned area of responsibility.

QUALIFICATIONS

REQUIRED QUALIFICATIONS

1. Required Work Experience

3 years of experience in a management role in the provider relations or provider contracting field

2. Required Education

High-School Diploma or GED in general field of study

3. Required Licenses

Valid Arizona Driver License

4. Required Certifications

PREFERRED QUALIFICATIONS

1. Preferred Work Experience

5 year(s) of experience in a management role in the provider relations or provider contracting field

2. Preferred Education

Bachelor's Degree in business, finance or other field of study

3. Preferred Licenses

4. Preferred Certifications

Certified Healthcare Financial Professional

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Manage the day-to-day activities of a team of employees engaged in provider account executive responsibilities.
Direct, evaluate, define and improve the quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
Administer, interpret and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals as related to the assigned area of responsibility.
Keep team informed of new or updated service standards, systems, procedures, forms and manuals through staff meetings and verbal and written communications.
Responsible for the review, update and accuracy of department documentation, computer files, policies and procedures related to the department goals and objectives.
Provide guidance, motivation and encouragement to subordinates, conduct performance evaluations, identify and coordinate training needs, make determinations regarding disciplinary actions.
Consult and coordinate with various internal departments, external Blue Plans or business partners, providers, business entities, and government agencies as a representative of the area of responsibility.
Identify, research, process, resolve and respond to provider inquiries and correspondence via telephone, written communication and/or in person.
Evaluate and make recommendations in regard to employment decisions.
The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
Perform all other duties as assigned.

COMPETENCIES

REQUIRED COMPETENCIES

1. Required Job Skills

Ability to speak, write and communicate effectively and professionally
Ability to establish and maintain personal relationships with the public and professional elements, to include community and professional groups, which reflect favorably for the department and BCBSAZ
Be able to effective escalate and resolve provider issues to resolution
Intermediate skill in use of office equipment including copies, fax machine, scanner and telephones
Intermediate PC proficiency
Intermediate proficiency with word processing, spreadsheet and database software

2. Required Professional Competencies

Maintain confidentiality and privacy of data
Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
Capable of investigative and analytical research
Compose and dictate a variety of business correspondence
Practice interpersonal and active listening to achieve high customer satisfaction and departmental communication standards
Establish and maintain working relationships in a collaborative team environment
Ability to plan, organize and manage the work of all assigned personnel

3. Required Leadership Experience and Competencies

Make use of employees' skills and abilities to deliver business objectives
Use available information to focus the team's activities, identify priorities and strengthen team effectiveness

PREFERRED COMPETENCIES

1. Preferred Job Skills

2. Preferred Professional Competencies

Knowledge of a wide range of principles and methods pertaining to the department's service and operations
Knowledge of State, Federal, and other regulatory requirements as they apply to assigned area of responsibility
Ability to coordinate activities of several different departments to resolve issues

3. Preferred Leadership Experience and Competencies

Ability to optimize resources to ensure a cost effective operation. Includes proactively planning to move staff from one role to another as staffing needs change, business priorities change or as workload change requires.
Ability to participate in the development of strategic plans as needed
Ability to implement new processes and procedures

Our Commitment

BCBSAZ does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see [please apply online] If interested in this position, please apply.

Blue Cross Blue Shield of Arizona

Company Size
1001 to 5000 Employees

Founded
1939

They Sell
Insurance Carriers

To Whom
Insurance

Website
www.azblue.com

Revenue
Unknown / Non-Applicable

Blue Cross Blue Shield of Arizona is currently hiring for 3 sales positions

Blue Cross Blue Shield of Arizona has openings in: AZ

The average salary at Blue Cross Blue Shield of Arizona is:

3 Yes (amount not posted)

Blue Cross Blue Shield of Arizona

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Blue Cross Blue Shield of Arizona

Blue Cross Blue Shield of Arizona is currently hiring for 3 sales positions

Blue Cross Blue Shield of Arizona has openings in: AZ

The average salary at Blue Cross Blue Shield of Arizona is:

3 Yes (amount not posted)