Now Hiring - Professional Services Inside Sales Representative in Memphis, TN

SitePro Rentals is a heavy equipment and machinery rental company, destined to making a difference in the rental industry. We are a wholly owned subsidiary of Sammons Industrial, and part of the Sammons Enterprises family of ESOP-owned companies. We are part of a company rich in history and values. We are proud that we are one of few companies that offer every employee an annual Profit-Sharing contribution. At SitePro, we combine cutting edge technology, industry leading service and amazing people to deliver a truly exceptional customer experience. In fact, the SitePro experience goes way beyond equipment. We use state of the art telematics and mobile app technology to keep you connected to your equipment and our team, seamlessly and in real-time. When we say that our focus is Service, Technology and People, we mean it.

POSITION PURPOSE

We are SitePro Rentals, an exciting new heavy equipment and machinery rental company opening locations around the Southeast region of the U.S. With a rapid growth plan, we are looking for recent college graduates that like people and solving problems to start their career as an Inside Sales Representative (ISR) that want to be on the fast track to becoming an Outside Sales Representative.
While you are an ISR you will be responsible for providing operational and sales support to the branch for a heavy machinery and equipment rental company and learn the business and the equipment. Responsibilities include managing the day-to-day calls and customer walk-ins, facilitating information to the Sales team and report on status of equipment and answering incoming customer inquiries. Develops ongoing, profitable relationships with customers ensuring customer retention and satisfaction

PRINCIPAL RESPONSIBILITIES AND DUTIES:
1. Manage inbound calls and walk-in customers for any equipment rentals, sales and parts opportunities ensuring maximum customer satisfaction
2. Communicate with internal / external customers, vendors, and suppliers to include equipment and parts rentals, order placement, equipment status, shipment arrangements, etc.
3. Build and maintain customer relationships to improve profitability and maximize customer retention
4. Prepare rental quotes and invoices with accuracy and efficiency
5. Assist in customer resolution for issues related to invoices, credit and past due receivables
6. Coordinate daily equipment pick-ups and returns ensuring customer expectations are met
7. Effectively communicate with internal / external customers on equipment specs, to include operation, maintenance, and availability
8. Partner with Outside Sales Representatives to provide service to new and existing customers including equipment needs, quotes, order fulfillment, etc.
9. Source, receive, process, stock, sell and maintain parts and rental inventory
10. Enhance professional delivery by continuously increasing product and industry knowledge
11. Build and maintain ongoing awareness of new products and services
12. Perform other related duties as assigned
Basic Knowledge & Competencies

• Excellent customer service, communication and multi-tasking skills
• Accuracy in data entry and keen attention to detail
• Knowledge of all systems, procedures, equipment, operations, and reports that apply to the sales process
• Exceptional organizational skills
• Proficient in MS Office Suite (Outlook, Word, Excel and PowerPoint)

Previous Experience/Education

• High school diploma required; associates or bachelors degree preferred
• Prior experience in a customer service role preferred
• Prior experience in branch operations preferred

PHYSICAL REQUIREMENTS

• Working conditions are normal for an office environment
• Frequent use of hands to manipulate the keyboard, telephone, files and other equipment
• Standing, walking, lifting, twisting and bending on a frequent basis
• Ability to lift up to 40 pounds