Now Hiring - Sales Manager in Madison, WI

Trek Travel provides global multi-day cycling vacations of a lifetime with the goal of helping more people explore and experience the world by bike. In the role of Sales Manager, you will set the sales plan and sales objectives with the Director of Sales for the organization and the sales team. The Sales Manager requires an initiative-taking, sales-driven mindset, and a high-level view of the guest life cycle. You should come to Trek Travel with successful previous experience as a Sales Manager, with a demonstrable record of consistently meeting or exceeding targets. You have a strong business sense and are a ‘player/coach’ who thrives on seeing the team win.

This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:

LEADERSHIP

• Development: Motivates and encourages sales team to ensure goals are met.

• Create daily/weekly/monthly targets for each Trip Consultant.

• Contribute information and recommendations to company’s strategic plans and reviews.

• Prepare and complete action plans (OKR’s); implement production, productivity, quality, and guest-service standards; resolve problems; identify trends.

• Budgeting: Forecast, plan and manage budget for staffing needs and operational needs of Sales Department.

• Teamwork: Foster cross-departmental relationships across the company to help meet unified team goals.

• Learn-It-All: Develop job knowledge and leadership skills by using available resources, reading professional materials, participating in learning opportunities.

TEAM MANAGEMENT

• Manage a team of inside sales representatives/consultants.

• Manage people planning, including working with Human Resources on recruiting and hiring.

• Set individual sales representative objectives, provide continuous coaching with consistent one-on-one meetings.

• Consistent pipeline and performance monitoring of all sales representatives.

• Build a strong sales culture of hunter-gatherers. Train your team to mine for opportunity and leverage their own ‘book of business.’

• We need the BEST TEAM ON THE FIELD – you hold people accountable and are comfortable coaching people ‘up or out’ to make sure we maintain the highest performing sales team.

• Create a Great Place to Work and fosters the Trek Travel culture.

• Conducts continuous improvement feedback and performance evaluations that is timely and constructive.

• Mentoring team members to understand and deliver their full potential.

• Contribute to a fun, inclusive, safe, and healthy work environment.

ADDITIONAL POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:

• Design and implement a comprehensive, strategic sales plan that includes our current (and future) channels.

• Collaborate with Director of Sales and leadership team to develop sales goals and strategies - annual 3-year planning.

• Drive the sales process from plan to close to achieve year over year sales growth by hitting sales targets.

• Collaborate with marketing to maximize the sales pipeline by having a deep understanding of the marketing funnel. Create sales promotions.

• Strong ownership/stewardship of both our call-center and CRM (Customer Relationship Management) software.

• Evaluate current sales practices and procedures to determine whether they are effective in generating sales. Recommend and implement improvements to current sales practices and procedures as needed.

• Collaborate with Trip Design and Logistics on frequent product/bike training and build a continuous improvement culture in the sales department. Create a sales improvement ‘engine.’

• Report high level by channel sales performance to the company - daily, weekly, monthly.

• Scheduling the team: phone schedule, online chat, leads etc.

• Evaluate, create, and carry out service Level Agreements (SLAs).

• Resolutions of guest feedback and other situations that may stand in the way of efficient sales operations.

• Identify emerging markets and market shifts while being fully aware of new products and competition status.

WHAT ELSE WE’D LIKE TO SEE FROM YOU:

• You believe in the importance of hospitality and customer service, recognizing that customers are all around.

• You have a positive, solution-oriented attitude and always ask “How can I help?”

• You exude fun and flexibility while contributing to the overall success of your Team.

• Communicate, present and influence effectively at all levels of the organization.

• Expert attention to detail, efficiency and works with a sense of urgency.

• Takes initiative to continuously improve processes and is solution oriented.

• Strong call center software and knowledge of CRM systems is preferred.

• Strong supervisory and leadership skills.

• Proficient with Microsoft Office Suite.

• Availability Monday-Friday – occasional weekend possible in high selling season: December – April.

• Weekend on call for emergencies from guests or guides.

TREK TRAVEL OFFERS:

• A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued.

• Competitive health care

• Dental and vision insurance

• Flexible Spending Accounts (FSA)

• Short Term/Long Term Disability

• Life Insurance

• 401(k) with company match

• Competitive Paid Time Off and Volunteer Time Off package

• Paid Holidays

• Flexible schedules

• Reward program for sustainable commuting to the office

• Employee discounts and outdoor industry discounts

At Trek Travel, we think creatively, continuously improve, encourage feedback, and give it all we have, all the time, no exceptions. This is a full-time exempt position and is eligible for Trek Travel’s competitive benefits package. This position is based in Madison, Wisconsin (with the flexibility to work remotely), and reports to the Director of Sales. Interest in the active travel industry is beneficial, but not required.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!

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