Now Hiring - Travel Director of Sales & Marketing - Franchise in Richmond, VA

POSITION RESPONSIBILITIES:

• Manages the development of a strategic account plan for the demand generators in the market.

• Manages the property's reactive and proactive sales efforts.

• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position.

• Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.

• Attends sales & revenue strategy meetings to provide input on weekly and overall sales strategy.

• Participates in sales calls with members of the above property Sales and Revenue team to acquire new business and/or close on business.

• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owners.

• Implements the independent brand strategy and applicable initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives.

• Training and sales associate training and development weekly and Report reporting on sale production.

• Develops strong partnerships with local organizations to further increase brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their

program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while

building a relationship and loyalty to Hilton Richmond.

• Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Functions as the leader of the property's sales department with a strong knowledge base in all segments of group and deployed transient in addition to catering and events.

• Creates effective structures, processes, jobs and performance management systems are in place.

• Sales, Group Sales within the Sales Office, electronic lead channels, etc. and develops strong working relationships to proactively position and market the property.

• Manages the sales budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.

• Manages the sales expenses.

• Manages remote sales managers.

Minimum Requirements:

• Bachelors degree preferred.

• Minimum 3-5 years experience as a Director of Sales in a full-service hotel required.

• Delphi FDC, Knowland, CVENT, Meeting Broker, Agency 360, Hilton OnQ experience preferred.

• Professional image that falls within the hotel and company guidelines for appearance & dress.

• Excellent reading, writing & oral proficiency in the English language.

• Strong follow-up & ability to meet strict deadlines.

• Good organizational & communication skills.

• Strong attention to detail.

• Ability to multi-task, and high level of creativity.

• Ability to negotiate, organize, delegate & work under pressure.

CompetitiveBenefits Package includes: 401(k), 401(k) matching, Medical, Dental & Vision Insurance, Company Paid Life & ADD Insurance, Voluntary Life & ADD Insurance, Ancillary Options, Pet Insurance, Direct Deposit, Flexible Spending Accounts and Health Savings Account. You will also enjoys benefits like hotel & other discounts, paid time off, tuition reimbursement, employee assistance program and more!