Now Hiring - Financial Services Relationship Manager in San Francisco, CA

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Corporate and Institutional Solutions (CIS) is a division within Morgan Stanley Wealth Management comprised of Corporate & Digital Solutions, Morgan Stanley at Work, Virtual Client Solutions, Reinvestment, and Strategic Client Management. The overall goal and vision of CIS is to create a corporate experience and a consistent corporate employee (“participant”) experience and to engage them throughout their financial life journey that will ultimately lead to a furthering and deepening of their Morgan Stanley Wealth Management relationships. Our approach will be highly scalable, leveraging an omni-channel strategy with an emphasis on messaging, onboarding, cross-selling, activation and servicing. Our goal will be to drive growth across all client segments, including the Mass-Affluent, with new digital capabilities.

Role Profile

Our employees have helped us get to where we are today; and as we continue to scale towards being the incomparable leader in our industry, we are looking for a Relationship Manager – Private Market Focus. Located in San Francisco, CA and reporting into the Vice President, Manager Relationship Management, Private Market Solutions you will be responsible for overseeing, servicing, cultivating and growing existing corporate client relationships toward mutual partnership and success. Acting as the main point of contact for designated corporate clients, you will interact with all departments within Morgan Stanley at Work to ensure that client expectations are met, and satisfaction levels are maintained.

Primary Responsibilities

• Having a thorough understanding of all Morgan Stanley at Work products and services and will be responsible for identifying opportunities to maximize all aspects of Morgan Stanley at Work
• Proactively build “partnership” style relationships focusing on integration at all levels, maintaining relationship with senior client contacts
• Be comfortable pitching, negotiating to C-Suite Executives
• Launch and get “buy in” on new Morgan Stanley initiatives
• Interact with various client stakeholders to solve problems, build strong partnerships, and uncover new opportunities.
• Conduct ongoing needs analysis to determine appropriate services to meet client requirements; prepare specifications/gap analysis documents for client requests for new functionality
• Keep client apprised of new product functionality that may be relevant to the client and their plan administration through Shareworks™
• Foster client loyalty through Morgan Stanley at Work standard client interaction protocols and proactive client retention initiatives including client meetings, corporate communications, quarterly partnership meetings, etc.
• Understand and interpret Morgan Stanley at Work contracts, and any client exceptions to Shareworks™ standards, with respect to pricing, plan management or service level commitments.
• Act as a point contact for escalation point with teams within the Morgan Stanley at Work eco-structure. Troubleshoot ad hoc client queries using the Shareworks™ application. Conduct client meetings, demonstrations, training sessions, user training sessions, and other client requests as required.
• Mentor colleagues with respect to client interaction, communication tactics and positioning strategies.
• Complete account reviews.
• Work in partnership with the product team (ideation for product development/improvements)
• Partnering with Marketing for ideation of client communications and Marketing Materials
• Partner across Multiple Lines of Business within the Morgan Stanley Executive Team