Now Hiring - Retail Sales T-Mobile Retail Territory Manager - Memphis in Memphis, TN

Job Summary
The Territory Manager(TM) oversees the sales and operations of up to three Verge Mobile store locations, acting as the Store Manager to one assigned location. The TM assesses each location’s
performance, tracks overall Territory performance, quickly identifies and responds to areas of improvement and meets
financial goals.

Essential Functions & Responsibilities

• Plans local events and promotions consistent with T-Mobile's marketing initiatives and branding
• Builds a team of two Store Managers and equips them with skills to hire and train employees poised to deliver the

best possible customer experience

• Uses regular meetings with Store Manager to discuss day-to-day operations, upcoming store events and

promotions

• Keeps store performance "scorecards," tracking areas such as: operational compliance, team dynamics, store

appearance, customer satisfaction, and a rolling list of improvement areas

• Pinpoints performance gaps, addresses them with a sense of urgency, and escalates serious issues when

appropriate

• Identifies and addresses gaps in operations compliance and procedures
• Analyzes each store P&L for individual and cross-market performance gaps and opportunity areas
• Recruits, develops, motivates and manages a high-performing team
• Ensures that individual and team sales goals are met or exceeded
• Provides coaching on consultative sales and service on the sales floor during retail hours which includes evenings

and weekends

• Keeps abreast of the rapidly evolving T-Mobile standards and technology
• Ensures the stores remain audit-compliant based on T-Mobile and Verge Mobile standards
• Ensures effective and efficient store operations
• Implements the company’s processes and procedure

Nonessential functions:

• Performs other related duties as assigned

Success factors/job competencies:

• Achievement Focus
• Business Acumen
• Dependability
• Managing People
• Recruitment and Staffing
• Adaptability
• Business Ethics
• Managing Customer Focus
• Quality Management

Physical demands and work environment: The physical demands and work environment characteristics described here are
representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is regularly required to stand, sit, talk,

hear, and type. The employee is occasionally required to, climb, stoop, kneel, crouch, reach, push, pull, lift or move
up to ten (10) pounds. The employee is required to have close visual acuity to perform activities such as preparing
and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.

• Work environment: The noise level in the work environment is minimal to moderate. The employee is not

substantially exposed to adverse environmental conditions.

Required Education & Experience

• High school diploma or GED and 4 years of retail experience
• Associates or bachelor’s degree and 3 years of retail experience
• Excellent verbal and written communication
• Legally authorized to work in the United States
• Proficiency in Microsoft Office Suite
• Multi – unit store management experience
• Strong track record of individual and team financial performance
• Operational and financial management experience
• Wireless industry experience
• Work varied shifts, seven days per week, may include evenings, weekends, and holidays

Preferred Education & Experience

• Bachelor’s degree and 2 years of retail experience