Now Hiring - Business Development Representative in Reno, NV

ALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain a leader in the testing services industry and have established a distinguished reputation for providing best in class results and client services.

Position: Business Development Representative- Metallurgy
Location: Reno, Nevada, USA
Status: Full-time, Permanent
Reporting Manager: VP, Metallurgy Americas

We are a full-service provider of analytical geochemistry services to the global mining industry. An integrated network of 70 laboratories around the world ensures consistent quality and dependable client service. Design, installation & operation of dedicated remote mine site labs. Prep facilities, analytical laboratories, core services & photography, hyperspectral mapping & interpretation.
Leader in process development, circuit optimization, mineralogical analysis, bankable metallurgical testing, and consulting services for mineral process flowsheet development and optimization. ALS offers mineral processing testing by both bench scale and pilot scale facilities, hydrometallurgical and mineralogical test services, and project management by expert metallurgists.

About the Position:
This position is responsible for developing new business for ALS Metallurgy by actively engaging new and past clients and growing ALS market share. You will also be responsible for assisting clients with obtaining information regarding ALS services and pricing, and ensuring clients receive efficient and accurate service and communication.

Business Development Responsibilities

• Contact prospective clients to increase awareness of ALS services;
• Capitalize on business opportunities in the market and generate new work;
• Responsible for client service outreach, calling, and visiting clients;
• Attend and represent ALS Metallurgy at selected trade shows, conferences, and Geological Society meetings;
• Coordinate and facilitate client tours and ALS functions at trade shows
• Act as the initial contact for new clients regarding their program questions and concerns.
• Assist with annual marketing quotation renewals, and track client workflow.

Client Services Responsibilities

• Provide excellent client service, including information on testing and service capabilities, quality control, and turnaround times.
• Ensure proactive, positive, and responsive communications are always maintained with clients.
• Contact clients with a courtesy call when new work is received, and if there are delays in work completion.
• Follow up with clients once a project is completed to receive feedback and inquire about future work.
• Act as a client advocate within ALS, tracking turn-around time and client priorities.
• Follow up on client issues, maintain communication, and conduct investigations as required.
• Provide technical information regarding quality control complaints and other issues from clients.
• Maintain client contact and client requirements database
• Compile weekly sales report, and attends weekly project meetings, in person or remotely.
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality.

Required Qualifications

• Diploma or Degree in Engineering relevant to mining or mineral processing;
• A strong metallurgical background is desirable;
• Work experience in a laboratory, consulting, plant design, or mine operation setting;
• Valid Provincial Class 5 drivers license with a clean driving history (abstract required).

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued. We therefore encourage applications from all individuals; particularly women, First Nations, people with disabilities and visible minorities.

ALS also welcomes applications from people with all levels of ability. Accommodations are available on request for candidates taking part in all aspects of the selection process.