Now Hiring - Insurance Customer Service Representative (CSR) in Longboat Key, FL

Insurance Customer Service Representative Job Description

We are looking for an experienced insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to agents when a policy needs to be initiated or upgraded.

To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information, and have the ability to multitask.

If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Insurance Customer Service Representative Responsibilities:

• Learning and understanding company insurance products.
• Answering calls and responding to customer queries.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Forwarding customers to agents when a policy needs to be initiated or upgraded.

Insurance Customer Service Representative Requirements:

• High school diploma or GED.
• Previous experience working as an insurance CSR is a plus.
• In-depth knowledge of insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software (knowledge of AMS is a plus).
• High-level typing skills.
• Advanced knowledge of telephone and call forwarding systems (knowledge Ring Central is a plus).
• Ability to remain calm in stressful situations.
• Ability to explain detailed policy concepts in a simple way.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Longboat Key, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• insurance: 1 year (Required)

License/Certification:

• 4-40 License (Required)

Work Location: In person