Now Hiring - Manufacturing Sales Engineer - HVAC in Lancaster, NY

The ideal candidate for this position will have some HVAC, Electrical experience along with solid communication skills working with clients through a variety of communication platforms.

Job Summary

Do you like to solve problems? Would you like to be engaged in a “hands on”, customer oriented, fast paced environment? As a Service Engineer at Pfannenberg Sales America, you will be heavily engaged and involved with a customer focused team helping to develop business and support the end-user customer base.

Pfannenberg is a global manufacturer of industrial Panel Air-Conditioners, filter fans, air-to-water heat exchangers, air-to-air heat exchangers, packaged chillers, and industrial signaling products. As a Sales Engineer in our Services business unit, you will have the opportunity to sell repair programs, sell and support maintenance programs, sell installation packages, and more. You will work hand in hand with Service Partners, utilizing their resources to support our outside sales team and grow business together.

Responsibilities and Duties

• Prepare and give presentations to customers how our products and services work.
• Perform follow up phone calls from service calls for new business such as preventative maintenance, spare parts, etc.
• Present, sell, and organize scheduled on site emergency service calls/visits
• Present, sell, and organize scheduled preventative maintenance contracts/visits
• Organize, sell, and instruct training on Pfannenberg Products & Services to strategic service partners, sales representatives, and customers around the U.S.
• Aide in supporting our internal repair shop repairs, returns, production support, technical phone support, invoicing, etc.
• Back up internal applications team sizing and quoting equipment and spare parts properly based on customer needs
• Establish customer rapport and acceptance

Qualifications and Skills

• Communications, Service Technical skills, or 5+ years related experience
• HVAC / Electrical background is a plus 5+ years
• Excellent communication skills
• High-level organizational and problem-solving skills
• Ability to quote service repairs, equipment sales, spare parts, etc. Estimation experience is a plus.
• Use of CRM Software such as Salesforce
• Proficiency in Microsoft: Word, PowerPoint, Excel, Outlook, ERP, and SharePoint
• Presentation skills for technical training of Service Partners
• Self-confidence to support persuasion and sales efforts

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lancaster, NY: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical sales: 3 years (Preferred)

Work Location: In person