Now Hiring - Healthcare Strategic Account Representative 2 in Richmond, VA

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

As an established part of the Government Contract & Customer Management Team, the Strategic Account Representatives-2 (SAR-2) are responsible for a portfolio of moderately complex/medium risk Contractual Government Accounts and own the contract administration throughout the entire contract lifecycle, from contract award through performance, and closeout. The SAR-2 will serve as the primary contact for contract-related issues, including those related to products, pricing & services, and will coordinate cross-functionally to resolve. The SAR-2 also partners with Sales and other back office teams to provide exceptional customer service and support for daily activities critical to the customer experience.

Key Responsibilities:

• Contract Administration throughout the entire contract lifecycle, from pre-proposal development through contract award, performance, and closeout.
• Monitor compliance with all contractual terms and immediately escalates any areas of concern
• Manages the government customer relationship in conjunction with assigned sales representative and Field Vice Presidents
• Prepare and monitor reports such as back-order reports, pricing discrepancies, licensing expirations, contract renewals, cost savings, other reports, as needed
• Tracks open customer issues and partners with Sales and other back-office teams for timely resolution, inclusive of open A/R issues and keeping DSO within terms. Drive root cause analysis initiatives and deliver on agreed upon commitments.
• Formulary Management - to include discontinued and replacement items
• Develop and execute new approaches/procedures to effect continual improvements in the efficiency and effectiveness of the department and services performed
• Handle/Manage special projects based on customer key initiatives
• Help maintain customer profitability and/or performance
• Attend customer meetings and deliver progress updates on key initiatives and goals
• Assist with Business Reviews
• Manages new customer onboarding and tracking

Minimum Job Qualifications (Knowledge, Skills, & Abilities):

Specialized Knowledge/Skills -

• 2+ years relevant experience
• 4- year degree or equivalent experience

Critical Skills:

• 3+ years of strong client/customer management experience
• Intermediate proficiency with MS Office (Word, Excel and PowerPoint)

Additional Knowledge & Skills

• Experience working within a high-volume customer driven environment with excellent organizational and prioritization skills
• Excellent verbal and written communication skills interacting with cross-functional internal teams as well as leadership and the customer
• Solid understanding of the medical surgical industry with a comprehensive knowledge of customer service policies, practices, and systems
• Energetic self-starter with a passion for customer service
• The ability to interact professionally with vendors, customers and co-workers
• Prioritization skills in balancing the needs of internal/external customers

Working Conditions:

Environment (Office, warehouse, etc.) - Office

Physical Requirements (Lifting, standing, etc.) - Normal office requirements - significant computer work

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$56,900 - $94,800

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [please apply online]. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!