Now Hiring - Retail Sales Service BDC Specialist in Tucson, AZ

Join a Winning Team at Larry H. Miller Automotive Group

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.

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Benefits

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

• Health Care
• Paid Time off
• Paid Holidays
• 401(k) Plan
• Dental Care
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• Employee Assistance Program
• Employee Discounts
• Wellness Program

Larry H. Miller Automotive Group Job Description

Service Business Development Center Representative I

Primary Responsibilities:

The Service Business Development Center Representative I is expected to:

? Protect the legal, financial and moral wellbeing of the Larry H. Miller Automotive Group.

? Understand and adhere to Dealership customer leads and referral processes to promote sales and customer service satisfaction.

? Seek ways to improve business operation efficiencies and customer service.

? Be a teacher to support the efforts of other employees to be successful.

Reports to: Service Manager/ BDC Manager

Essential Job Functions:

1. Ensure Maximum Appointment Setting, Customer Service and Profitability.

• Adhere to Larry H. Miller Automotive Group incoming and outgoing telephone activity processes to achieve or exceed group standards to obtain referrals, schedule appointments and confirm appointments which result in profitability and customer service satisfaction.

• Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate and recruit customers and exceed customer satisfaction benchmarks.

• Effectively obtain new customers to raise customer service index (CSI) to achieve or exceed Dealership(s) standards.

• May be asked to act as a backup person for the Dealership shuttle driver.

• Create good public relations consistent with effective use of time.

• Maintain employee, customer and vendor confidence while protecting operations by exercising discretion when handling sensitive confidential information.

• Complete and maintain all Larry H. Miller Automotive Group required training.

• Assist Management in communicating and resolving customer complaints.

• Maintain ability to handle job stress and effective interaction with others in the workplace.

• Perform all other job duties as requested by management.

2. Operate with Integrity

• Demand the highest ethical standards from self and others.

o Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Automotive Group.

• Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.

Physical Demands:

• Work performed in a dealership setting due to the necessity to work in person with customers and employees.

• Must be able to sit, stand, bend, reach, talk, hear, stoop, kneel, crouch, use hands and fingers, handle or operate objects, tools, or controls and move about facilities.

• Required vision include close, vision, distance, peripheral and the ability to adjust focus.

• Required to lift-up to a minimum of 25lbs.

• Exposure to shop environment such as noise, dust, odors and fumes, chemicals and adhesives.

• While performing the duties of this job, the employee is exposed to weather conditions precedent at that time.

• Required to operate equipment and move vehicles in a safe manner at all times.

• Maintain regular attendance and timeliness as set forth within the work schedule designated by department supervisor/manager.

Minimum Qualifications:

1. Education

• High school diploma or the equivalent.

2. Experience

• 1+years of sales experience preferred.

3. Certifications

• Maintain valid driver’s license and MVR record within company policy requirements.

• If acting as a backup for the shuttle driver an annual Fitness for Duty evaluation by employer’s medical provider is required.

4. Skills

• Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.

• Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of other’s reactions and understanding why they react as they do.

• Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do.

• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Clerical- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

5. Knowledge

• Knowledge of Larry H. Miller Automotive Group’s current company management systems desirable.

• Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Knowledge of Microsoft Office products is required.

• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to understand written sentences and paragraphs in work related documents.

• Customer and Personal Service- Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Adaptability- Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

Leadership- Ability to lead, take charge, and offer opinions and direction while setting an example of ethical practices for all employees.

Compliance- Understanding of and adherence to all Larry H. Miller Automotive Group standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller Automotive Group processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity- Representing the Larry H. Miller Automotive Group by conducting yourself in a professional and courteous manner that demonstrates integrity and avoiding actual or perceived conflicts of interest. Complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.

Planning/Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction; and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly.

Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties and conditions of any revised job description.

Education

• High School or better in General HS Education or related field

Licenses & Certifications

• Drivers License

Skills

• Customer Service
• Listening
• Accountability

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization