Now Hiring - Professional Services Account Manager in Saint Louis, MO

K2J Marketing Partners is a full-service marketing firm working with clients to develop brand awareness through unique, high-end products and events. We offer custom sourcing, fulfillment, closeouts, retail brand offerings, promotional products, onsite event experiences, gift cards and more to fully promote their brand experience.

Account Manager
As an Account Manager, you will be working within a Customer Service and Logistics environment. Reporting to the Director of Operations, this position is responsible for account management support of some of K2J’s most valued customers. Your responsibilities will involve, but are not limited to, supporting the full sales cycle of order processing, including; order entry, order follow-up, shipping logistics, and client order communication.

• You are skilled in relationship management within your team and work collaboratively with Supply

Chain/Logistics, Sales, and Marketing and most important our customers to drive a continuous improvement mindset across the supply chain and the entire organization.

• You have a strong attention to detail all while thriving in a deadline-driven and fast-paced environment.

Status: Full-time/40 hours (Monday-Friday) Department: Operations
Pay: Salary Physical Setting: Office
Experience: 4+ Years Reports to: Vice President

Salary: $50,000-65,000 per year

Benefits

• 401(k)
• 401(k) Matching
• Dental Insurance
• Health Insurance
• Paid Time Off
• Bonus Pay

Day-to-Day Duties and Responsibilities

• Communicate with and directly support Sales Representative to coordinate successful and on- time delivery of marketing promotions
• Coordinate samples and marketing needed for clients as directed
• Communicate with customers by phone or email to build excellent relationships in order to provide great customer service
• Analyze and submit new orders with order follow up from production to delivery
• Continually review orders for changing priorities in order status to properly respond to material, delivery, and lead time requirements
• Coordinate order shipping logistics – quote, book, track freight until delivery is made

• Liaison with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates
• Resolve logistics issues or shipping delays with a sense of urgency
• Maintain prospect, customer and supplier information in systems as needed
• Complete misc. tasks to support sales efforts as needed
• Other duties as assigned

Qualifications

• A self-starter with excellent communication and writing skills
• 4+ years professional experience
• Experience in the Promotional Products or Special Markets industry a plus
• Experience with Logistics, Supply Chain, or Transportation a plus
• Customer Service experience a plus
• Bachelor’s degree preferred but not required
• Strong attention to detail, ability to manage own time efficiently, produce high quality work and meet deadlines consistently
• Able to operate in a fast-paced environment with high demand for time sensitive orders
• Ability to identify and meet customers’ needs and requirements
• Fast learner with excellent problem-solving skills
• Ability to multitask with excellence in organization and time management skills
• Outstanding communication skills, both written and oral
• Professional, friendly, polite interaction with suppliers, brokers & clients
• Proficient with Microsoft Office Suite with a strong knowledge of data entry and office systems

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Work Location: In person