Now Hiring - Director, Sales Experience in Boca Raton, FL

• Supports the Store GM in fulfilling their duties, including backfilling for GM as needed
• Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments
• Oversees all aspects of merchandising and communications with merchant and vendor partners (e.g., presentation, returns, damages)
• Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence
• Determines strategic objectives in partnership with Store GM and sets priorities accordingly
• Oversees Client Development function in stores to meet overall client development and selling KPIs
• Analyzes and develops understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g. focus programs)
• Plans and executes store budget and ensures guidelines are being followed to minimize operating expenses and maximize revenue
• Facilitates cross-functional communication across store departments to optimize collaborative efforts
• Fulfills store senior leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable
• Actively participates in, and in the absence of the Store GM, facilitates Store Senior Leadership team meetings by fostering a trusting and respectful environment for free and open participation, idea sharing, addressing concerns / challenges, setting goals, etc.
• Partners with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to yield positive results

• Oversees people, product and placement, and sales promotion
• Oversees Client Development team performance and objectives through management of SGMs
• Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
• Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports
• Sets goals for Associates in alignment with department objectives and supports in Associates in achieving them
• Develops, motivates, and trains the management team in all aspects of the store
• Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations

• Champions Neiman Marcus culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
• Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manger and Regional team to fulfill store strategic efforts
• Oversees the floor to monitor coverage and presence for the store
• Builds a Customer Service-driven team, overseeing Customer Service efforts and escalations
• Partners with functional leads for execution of in-store selling events
• Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community

• 10+ years of relevant experience, luxury retail fashion experience preferred
• Prior retail senior management experience required
• 4-year degree preferred
• Demonstrated change leadership within team and organization
• Proven track record achieving results across multiple businesses
• History of building, leading, motivating, and coaching teams to achieve objectives
• Advanced business acumen and analytical skills
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills
• Strong attention to detail
• "Win together" mentality
• Advanced proficiency with MS Office Product Suite
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

• Actively breaks down silos and barriers to foster an environment of cross-organizational collaboration, inclusiveness, information-sharing, and problem-solving
• Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption
• Structures messages in a clear logical manner using the most appropriate communication medium
• Responsible for the performance and career development of direct reports
• Identifies and develops key talents to ensure positions have talent prepared up to 5 years into the future
• Trains and develops quality talent by supporting team members in identifying career development goals and opportunities for growth and exposure
• Evaluates and calibrates performance fairly and provides feedback with consistent follow-up
• Assures that rewards are tied to objectives and requirements
• Establishes a positive environment of achievement, recognition, and celebration
• Serves as a role model by establishing and adhering to high ethical standards
• Speaks with truth and candor, modeling how to challenge the status quo appropriately
• Creates a safe and trusting work environment that encourages open and honest dialogue
• Prioritizes focus on and commitment to exceptional internal and external customer service through reinforcing communications and learning opportunities
• Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly
• Creates a gracious and welcoming environment for internal and external customers as well as other partners

• Fosters creative thinking and risk-taking amongst direct reports, and acts upon the best shared
• Demonstrates a history of effective decision making and coaches others in making good decisions
• Defines clear priorities for direct reports and enables focus on most critical activities to improve performance
• Models flexibility and decisiveness in changing direction as the business environment dictates to achieve strategic objectives
• Fosters consistent reflection on past performance and continuously improve
• Encourages and scales idea-sharing
• Personally champions change initiatives, and assigns key change roles to direct reports, secures commitment to change, and coaches direct reports on their roles in the change

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the NMG business and the fashion industry
• Conveys energy and enthusiasm for NMG and personal work
• Adapts personal approach in response to diverse situations and people
• Responds to unexpected changes in work environment with creativity and resilience
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.