Now Hiring - Insurance Call Center Representative I in Tucson, AZ

[please apply online] ONTACT CENTER REPRESENTATIVE PHP AGENCY, INC.

PHP Agency Inc., “PHP,” is seeking a Contact Center Representative to join our Dallas-based HQ team.

PHP is a national life insurance field marketing organization (“FMO”) founded in 2009 by visionary entrepreneur Patrick Bet-David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base in the middle-class market. PHP provides a part-time or full-time opportunity to individuals in this market wishing to pursue careers as life insurance agents. PHP passionately serves our diverse middle-class consumer clients through a field sales force of nearly 20,000 licensed agents (Q4 2021). PHP headquarters offices are in Addison, Texas (Dallas metroplex).

RESPONSIBILITIES & DUTIES

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services, and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies

MINIMUM REQUIREMENTS

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills

PHP Agency Inc. Job Description: Senior Trainer/Wholesaler Page 2 of 2

• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support, or another area
• Ability to speak multiple languages, especially those common among callers.

Compensation and Benefits: PHP Agency In. seeks to be the company people want to work for because they feel valued and receive more than just a paycheck. Our broad benefits program includes:

• Competitive base salary
• Annual bonus based on financial KPIs and personal goals
• 401K with company match component
• Catered lunch provided by company each pay-day
• Medical / Dental / Vision health insurance with individual and family options
• Paid Time Off “PTO” including 15 personal days and 5 sick days per year
• Monthly book club and personal development program
• LinkedIn Learning access provided by company
• In-house gym with private showers and towel service (company-paid trainer in-house 2X/week)

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily.

Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.