Now Hiring - Manufacturing Customer Account Manager in Minneapolis, MN

Job Summary:

The Customer Account Manager is the primary point of communication for our existing customers with involvement from proposal through product development and full rate production. This role will oversee the execution of contracts and manage customer relationships, while collaborating with internal teams to deliver quality products on time and on budget. As part of these duties, they will collaborate directly with customers and internal teams including Business Development, Program Management, Engineering, Operations, Quality and Finance to ensure that requirements are met.

The right candidate will:

• Be a highly organized self-starter that thrives in a growing and changing team environment.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Understand the big picture while diving into the details at the same time.
• Respond with a strong sense of urgency to customer and production needs.
• Be collaborative and form strong relationships with internal colleagues and customers.

Essential Functions (Not Exhaustive)

• Act as the customer advocate internally and communicate the voice of the client directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points.
• Manages booking and revenue forecasts in line with SIOP reviews.
• Interfaces with various teams to develop marketing and sales strategy, pricing policy, and sales forecasts.
• Oversees completion of customer requested forms, surveys, and other documents.
• Manage customer inquiries, providing detailed production updates, quoting, and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
• Collaborate with Business Development, Engineering, Program Mgmt, Quality, Supply Chain, and Manufacturing teams to support addressing customer requests/needs.
• Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
• Communicate progress/status of accounts to internal and external stakeholders.

Qualifications:

• Bachelor’s Degree in a related field (business, finance, etc.) preferred.
• Two to five years of previous Inside Sales and/or Customer Service experience in a manufacturing environment preferred but not mandatory.
• Proven verbal and written communication skills to effectively communicate with a wide audience of internal and external customers.
• Experience with Epicor and / or Salesforce strongly preferred.
• Experience in the Medical device industry a plus.
• Computer proficiency-Intermediate level in Microsoft Office.
• Commitment to work with a hands-on approach in a team atmosphere is required.
• This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.