Now Hiring - Project Account Manager - (5 yrs. workforce/staffing Exp) - 8am - 5pm - JC in Cary, NC

Workforce Account Manager:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit
• Communicating with clients to understand their needs and explain product value.
• Collaborating with internal departments to facilitate client need fulfillment.
• Maintaining updated knowledge of EWS portfolio.
• Resolving complaints and preventing additional issues by working with Program Team to improve processes.
• Delivery of non-clinical elements of EWS portfolio.
• Develop relationships with key internal stakeholders such as workforce operations, sales, and program management to successfully understand current tools and processes and help further development of tools, programs, and processes to increase customer satisfaction.
• Become customer advocate by understanding needs of customer and current program options

Required skills to have for the success of this role:

• BS/BA in related discipline or advanced degree as applicable to role
• Successfully serves as point of authority and/or source of knowledge for area of expertise.
• Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues.
• Strong leadership skills in motivating virtual teams for high performance.
• Excellent communication skills – verbal, written, ability to present.
• Ability to manage multiple programs and priorities.
• Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
• Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues
• Required Travel 25%
• 5+ years’ experience in the workforce/staffing industry

This position may suit you best if you are familiar with what is below.

• Act as a customer advocate for their assigned accounts.
• Build long-lasting, mutually beneficial relationships with their contacts, key business executives and stakeholders, striving to ensure our products best fit the individual needs of the customer.
• Liaise with cross-functional internal teams (including Operations and Product Development departments) to improve the entire customer experience, ensuring that client needs are understood and satisfied.
• Collect information, assisting in the processing and analysis of client data and complaints, and identifying industry trends.
• Answer client queries and identify new business opportunities among existing customers.
• Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy.
• Excellent communication skills – verbal, written, ability to present.
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
• Ability to manage multiple customer accounts, relationships, and priorities.
• Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs

#IND2

Job Types: Full-time, Contract

Pay: $10.88 - $40.00 per hour

Experience level:

• 5 years
• 6 years

Application Question(s):

• "Please mention your personal email address and contact number."
• Please state your work authorization / visa status/ US CITIZEN."

Education:

• Bachelor's (Preferred)

Experience:

• Workforce management: 6 years (Preferred)
• EWS: 4 years (Preferred)

Work Location: On the road