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Now Hiring - CES - Client Services Specialist II in Tulsa, OK

CES - Client Services Specialist II in Tulsa, OK

Covanta

Base Salary $46K - $63K

Total Comp: NA

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Qualifications Years In Sales

Industry: Energy, Mining and Utilities

Benefits: yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Energy & Utilities

To Whom Energy, Mining & Utilities

Location: Tulsa, OK

3.5

Join us in creating a sustainable future and becoming a protector of tomorrow!

Company Description:

Covanta Environmental Solutions, a subsidiary of Covanta offers comprehensive industrial material management services to companies seeking solutions to some of today's most complex environmental challenges. With a nationwide network of treatment, recycling and Energy-from Waste facilities, Covanta Environmental Solutions enables customers to mitigate risk and reach their sustainability goals.

Benefits:

CES offer our valued team members:

Rewarding careers with competitive pay
No cost Basic Life and Basic AD&D Insurance, as well as supplemental employee life and AD&D and dependent life options
Industry leading retirement plan
Employee Assistance Program (EAP)
Wellness Incentive & Rewards Program
Round-the-clock support through our Health Advocate partnership
Career development and mentorship
Educational assistance to help you invest in your future
And much more

Position Description:

The Client Services Specialist II (CSS) is an integral part of the Customer Care department. The primary focus is to fulfill several essential tasks related to delivering a product or service to a client. Serve as the direct link between the Company and the client, manage day to day affairs, and ensure customer satisfaction. Interact with customers to provide all necessary information and process information in response to inquiries and concerns. CSS will be assigned with one or more Solutions Sales Manager (SSM) and Client Retention Specialist (CRS) to provide support and collaborate with.

Responsibilities:

Build positive working relationships among stakeholders to ensure client satisfaction.
Construct profiles in CRM/NetSuite Golden Gate.
Assist clients with Material Characterization Form (MCF) completion.
Record waste profile documents and track progress.
Issue and review approval package with client to ensure they fully understand shipping requirements, terms & conditions (T&Cs), etc.
Collaborate across departments to resolve issues and/or exchange client information.
Ensure data in CRM, NSGG, DMS, People Soft (PS) are entered correctly.
Establish a complete understanding of Energy to Waste and Material Processing Facilities capabilities, services, and processes to effectively communicate with clients and offer solutions within Covanta portfolio.
Resolve issues escalated from Client Retention Specialist (CRS) & SSM promptly.
Maintain communication, both verbally and electronically, efficiently, and professionally.
Act as liaison between client, SSM, and CRS.
Collaborate internally & provide resolutions to clients effectively.
Provide reports and analyses to customers.
Analyze needs, recognize potential issues, research alternatives, and provide solutions.
Respond to client feedback and address service complaints promptly.
Assist with an aged receivable collection as required.
Generate our client proposal independently on behalf of SSM and/or Direct Manager.
Execute business retention calls to recurring clients according to the prescribed script.
Retain call records and enter CES tracking software system to provide key performance indicators (KPI’s) for client base.
Participate in client meetings.

Requirements:

3+ years of relevant experience and degree in related field preferred.
Minimum 3-5 years of supervisory and inside sales experience.
Experience in the waste or recycling industry preferred.
Experience supervising direct reports preferred.
RCRA, DOT, & HazCom training preferred.
Desire to have direct customer contact & provide prominent level of customer service.
Strong organizational skills.
Ability to use sound judgment and problem solving in a fast-paced environment.
Ability to collaborate and build effective relationships at all levels of the organization.
Ability to handle multiple projects, prioritize, meet deadlines, and work independently.
Ability to follow detailed oral and written instructions.
Ability to effectively communicate at all levels both orally and in written form.
Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.

#LI-AO1

Covanta is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

EOE AA M/F/Protected Veteran Status/Disability EEO is the Law Poster (The poster can be found at

[please apply online] Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at [please apply online].

Covanta

Company Size
1001 to 5000 Employees

Founded
1983

They Sell
Energy & Utilities

To Whom
Energy, Mining & Utilities

Website
http://www.covanta.com

Revenue
$1 to $5 billion (USD)

Covanta is currently hiring for 3 sales positions

Covanta has openings in: OK, & WI

The average salary at Covanta is:

3 Yes (amount not posted)

Covanta

Rate this company

Covanta

Covanta is currently hiring for 3 sales positions

Covanta has openings in: OK, & WI

The average salary at Covanta is:

3 Yes (amount not posted)