Now Hiring - Catering Sales & Conference Services Manager in Saint Louis, MO

HOTEL SAINT LOUIS, MARRIOTT AUTOGRAPH COLLECTION

POSITION DESCRIPTION

Position Title: Catering Sales & Conference Services Manager

Department: Sales

Accountable To/Reports to: Director of Sales

Primary Objective of Position

Assist the Director of Sales and Sales Manager(s) with day-to-day functions of the Sales department as a cooperative teammember, answer phones as necessary, greet incoming guests in the sales office/Hotel, detail and coordinate all contracted events, work with and communicate with all Hotel departments to successfully execute events; including event details/BEOs and Group Resumes, sell, contract, manage, conduct site visits and detail all Social, Wedding and Special events (ie: Baby Showers, Wedding Rehearsals, Family Reunions, Birthday/Anniversary events), properly execute guestroom pick up as necessary and ensure proper and accurate billing and invoicing after event(s).

Essential Functions

· The Catering Sales & Conference Services Manager is responsible for performing clerical, administrative, and other duties to assist the Director of Sales and Sales Manager(s) in the operation and contribute to the overall success of the Sales department.

· Provide timely reporting to the Director of Sales.

· Work as a proactive and positive team member within the Sales department and all other Hotel departments to assist in creating a cohesive environment of teamwork.

· Complete all necessary CRM system and Hotel training; pertaining to the Catering Sales & Conference Services Manager position, in a timely manner.

· Solicit, accurately input pertinent information into Hotel’s CRM system, contract, detail and execute Catering Groups in the Social Market (ie: Weddings, Special Events, Baby Showes, Rehearsal Dinners and Special events are the sales responsibility of this position.).

· Detail and coordinate all events to include BEOs, Group Resumes, Group pick up, Invoicing and Billing ensuring proper communication to the Director of Sales and all necessary departments.

· Develop a full understanding of the Hotel, including Front Desk, Reservations, Food & Beverage, Housekeeping and Engineering as well as the Sales standard operating procedures; all while fostering an attitude of teamwork.

· Maintain a high level of integrity and confidentiality to protect Hotel’s proprietary and Guest’s information.

· Greet clients, guests, and associates in a friendly, service-oriented manner with a positive and enthusiastic manner. All while maintaining a standard of integrity and presence within the Hotel.

· Maintain the filing systems utilizing Hotel CRM system to ensure all necessary correspondence is updated, proper documents are attached and any/all activities are noted.

· Answer telephone, return calls and respond to email correspondance in a prompt and professional manner.

· Type group booking agreements, proposals, and other correspondence for all Social Sales. Responsible for spelling accuracy and professional appearance of correspondence.

· Attend Sales meetings, BEO/Resume, Staff, and any additional necessary meetings to ensure proper communication and understanding of Hotel’s needs.

· Plan, communicate and conduct Pre-Convention (Pre-Con) meetings as necessary.

· Maintain supply of Social/Wedding site inspection sales kits at all times.

· Attend any events within the community that are focused on the Social Market per the Director of Sales/Managements request.

· Maintain presence on any necessary Social/Wedding websites to obtain leads.

· Reader Board – Daily Signage as appropriate based upon Group’s needs and requests.

· Opera – billing and authoriztions.

· Perform site inspections for assigned Social market segment and cover when the Sales Manager(s) are not available. Proper Site Inspection notifications and forms should be sent to the Hotel team, in a timely manner, to ensure proper and transparent communication within the Hotel and ultimately excellent service to the Hotel’s client’s.

· Perform other duties as assigned and requested by the General Manager, Director of Sales or Hotel’s ownership group.

· Provide assistance to Hotel deparments when necessary.

· Ensure all guests are being treated in an efficient and courteous manner and that all Hotel standards are being applied with professionalism and integrity.

· Have a full understanding of Marriott’s Autograph Collection standards and benefits.

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.

Upon employment, all associates are required to fully comply with Hotel Saint Louis rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the Hotel and the Hotel’s business needs:

· May be asked and encouraged to volunteer for sales blitzes and necessary industry events, with the approval of the Director of Sales and/or General Manager.

· May be asked to do site inspection in absence of Sales Manager(s) or General Manager.

Teamwork Skills

· Be an enthusiastic, helpful and a positive member of the team

· Be professional, responsible and mature in conduct and behavior acting with full integrity

· Be understanding of, encouraging to and friendly with all co-workers

· Report any noticed misconduct of an associate directly to the Department head so that the Department head can manage their teams effectively

· Be self- motivated and use time wisely

· Maintain open lines of communications with each department

· Communicate pertinent information in a timely manner

· Respond positively to new ideas and contribute creatively to new Hotel opportunities

· Openly accept critical/developmental feedback

· Report to work on time

· Give adequate notice if going to miss work

· Be available to work a flexible schedule to include weekends and holidays as needed

· Maintain effective communication through the use of all systems provided to the job position

· Be available to help other departments in emergency situations

· Ensure protection of guests’ room numbers for safety and confidentiality

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job; with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

· Be knowledgeable of policies regarding emergency procedures and security concerns.

· Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

· Word processing skills, MS Word, Excel expertise. Spelling, letter composition, grammatical skills required. Mandatory training on Marriott’s CRM system and all other necessary systems needed to perform job duties.

· Must be able to speak, read, write and understand the primary language(s) used in the workplace.

· Must be able to read and write to facilitate the communication process.

· Requires good communication skills, both verbal and written.

· Must possess basic computational ability and knowledge.

· Extensive knowledge of the hotel, its services and facilities physical demands.

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

· Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.

· Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

· Must be able to lift up to 15-25 lbs occasionally.

· Requires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuity.

· Speaking and listenig comprehension occur continuously in the process of communicating with guests, departments, Hotel managers and associates.

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

· Requires manual dexterity to use and operate all necessary equipment.

· Must have finger dexterity to be able to operate office equipment including computers, FAX machines, copiers, printers and calculators. Must be able to type 50 wpm.

· Qualifications: College education or equivalent. Minimum of one year administrative, Conference Services and Social Catering Sales experience necessary; preferably in a hotel environment.

· Grooming for all associates must maintain a neat, clean and well-groomed appearance per Hotel Saint Louis standards. Catering Sales and Conference Services Manager must dress in professional, business attire at all times.

· This job description is not an exclusive or exhaustive list of all job functions that an associate in their position may be asked to perform from time to time. The Hotel and Hospitality industry is ever changing and the qualified individual must be adaptable and willing to embrace to change with a positive attitude.

Job Type: Full-time, Exempt

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• St. Louis, MO 63101: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person