Now Hiring - Professional Services Sales & Customer Solutions Associate in Fayetteville, NC

Why uBreakiFix?

uBreakiFix specializes in electronic repairs including: cell phones, screen repairs, gaming consoles, tablets, and computers. Founded in 2009, the company has rapidly expanded to have over 700 stores nationwide in markets across the U.S and Canada. With partnerships with businesses like Google and Samsung, the company is continuously evolving and providing room for advancement. Are you sales oriented and results driven? Do you love technology? Join our team of sales professionals in one of the largest and most reputable smartphone repair companies in the US!

Opportunity to make great money!

• Competitive hourly starting pay, with the ability to (with commission) make over $25/hr for talented sales associates with uncapped earning potential!

• Great benefits available including; Health, Dental, Vision, 401k, & Life Insurance

• Flexible hours for Part-Time & Full-Time

About the Job

You will be the primary contact for customers during every step of their journey with uBreakiFix, and such you will build relationships with our clients and create custom solutions for their repair and technological needs. This position has a heavy emphasis on commission based sales and has a very real profit potential for the right candidates, perfect for experienced sales associates with a cell carrier or tech background!

Position Type/Expected Hours of Work
This position can be filled as both full-time or part-time. Days and hours of work are Monday through Saturday, 10 a.m. to 7 p.m. and Sunday 12 p.m. to 5 p.m.

Travel

No travel is expected for this position. On rare occasions, travel could occur for training purposes.

Essential Duties and Responsibilities

• Monitor and maintain stock levels of FOH sales merchandise and sales materials

• Build rapport with incoming customers.

• Accountable for customer experience.

• Offer and provide personalized product solutions to meet customer needs.

• Deliver complex solutions in a simplified and easy to understand manner to customers.

• Test and be knowledgeable about offered product lines.

• Emphasize the features of products to highlight how they solve customer problems

• Pursue repair and sales leads daily.

• Prioritize customer experience and collaborate with Back of House team to exceed customer expectations.

Skill & Requirements

• One or more years of commission retail sales experience required (wireless sales with AT&T, Verizon, T-Mobile, etc. is preferred)

• Outstanding customer service skills.

• Strong organizational skills.

• Competitive drive, great customer engagement skills, and confidence to succeed

• Effective at balancing customer experience and performance goals

• Knowledge of mobile devices and operating systems

• Proficient with Apple, Android, Mac OS and Windows (preferred)

• Strong teamwork and collaboration skills – always learning and sharing best practices

• Strong oral and written communication skills

• Ability to quickly adapt in an ever-changing environment

• High School Diploma or equivalent

EEO Statement
It is the policy of uBreakiFix to ensure equal employment opportunity without
discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. uBreakiFix prohibits and will not tolerate any such discrimination or harassment.

Job Types: Full-time, Part-time

Pay: $14.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person