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Now Hiring - Financial Services Director, Customer Service & Sales in Phoenix, AZ

Financial Services Director, Customer Service & Sales in Phoenix, AZ

Prosper.com
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Financial Services
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Banking & Lending
To Whom Financial Services
Location: Phoenix, AZ
3.5
About Us
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $23 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all!

About Our Operations Team
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out! As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you ready to Prosper?

Our Values
Diversity expands opportunities
Collaboration creates better solutions
Curiosity fuels our innovation
Integrity defines all our relationships
Excellence leads to longevity
Simplicity guides our user experience
Accountability at all levels drives results

[please apply online] Our Story & Team // Our Blog

The Role
Prosper is seeking a proven leader for our Customer Service and Sales organization. As the Director of Customer Service and Sales, you will be responsible for delivering a category-defining customer experience for our Personal Loan and Credit Card products.

Problems You Will Solve

    • Design and execute a multi-channel customer experience and sales strategy for phone, chat, and email
    • Lead service and sales teams in PHX, Canada, and Central America
    • Deliver consistent service levels, KPIs, and company sales objectives
    • Develop and implement methods to analyze customer feedback and related opportunities
    • Partner with Prosper’s Operations Support team to develop and execute quality and training programs that support our customer experience and sales objectives
    • Identify and recommend updates and expansions to technology, equipment, and policies that may improve customer service and retention
    • Act as a liaison between the customer service department, vendors, and other divisions in the company
    • Develop short-term/long-term goals and objectives aligned with the company's strategic goals
    • Partner with the operations analytics team to identify data-driven areas of opportunity and own execution of strategies to deliver on identified key areas
    • Support operations leaders in monitoring and management of day-to-day processes and lead remediation efforts for ad hoc interruptions to target service levels
    • Partner with company leaders in cross-functional teams to deliver strategies in support of our board KPIs
    • Collaborate cross-functionally with product and engineering teams to provide customer insights that delivery a desirable platform experience
    • Identify opportunities to leverage automation and tools that support scalable yet lean operations
    • Recognize operations as part art and part science, understand the human element, and how decisions impact our front-line team members
    • Ensure decisions are made with an understanding of the benefit it brings to both the customer and the employee teams
    • Act as a “Player / Coach-Athlete” by playing a key part in both leadership and development of the team as well as individual contribution to complex business problems and critical initiatives

About You

    • Bachelor's Degree (Master’s preferred) with 5+ years’ relevant experience in operations, contact center operations, sales, strategy, or consulting role with hands-on operational work
    • Fintech or relevant experience preferred
    • A passion for championing best-in-class sales and customer service processes
    • A strong people leader who has a track record of having built and led highly engaged teams
    • Demonstrated track record of applying creative thinking and analysis to solve business needs
    • Experience leading teams both on-site and remote
    • High accountability and ownership with attention to excellence and effective collaboration
    • Effective communicator to a variety of audiences – Execs, peers, investors, team

What We Offer

    • The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
    • The opportunity to work in a fast-paced environment with experienced industry leaders
    • Flexible time off, comprehensive health coverage, competitive salary, 401(k) employer match, paid parental leave
    • Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
    • A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot
    • This role is hybrid and requires the employee to be at our San Francisco office on Wednesdays & Thursdays
$130,000 - $178,000 a year
Compensation details: The salary for this position is $130k-178k annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

#IND1
#LI-AR1

Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)

California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA: [please apply online] At Prosper, we're looking for people with passion, integrity, and a hunger to learn. We encourage you to apply even if your experience doesn't precisely match the job description. Your unique skill set and diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think outside of the box and aren't afraid to challenge the status quo. We invite you to join us on our mission to advance financial well-being.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment qualified applicants who are non-US citizens and will provide green card sponsorship.
Prosper.com
Company Size
201 to 500 Employees
Founded
2005
They Sell
Banking & Lending
To Whom
Financial Services
Website
www.prosper.com
Revenue
$100 to $500 million (USD)

Prosper.com is currently hiring for 1 sales position
Prosper.com has openings in: AZ
The average salary at Prosper.com is:

1 Yes (amount not posted)

Prosper.com
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Prosper.com

Prosper.com is currently hiring for 1 sales position
Prosper.com has openings in: AZ
The average salary at Prosper.com is:

1 Yes (amount not posted)