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Now Hiring - Travel Sales & Event Coordinator in Fort Myers, FL

Travel Sales & Event Coordinator in Fort Myers, FL

Mainsail Lodging & Development
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Travel
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Hotels & Resorts
To Whom Hotels & Travel Accommodation
Location: Fort Myers, FL
3.8
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Job Summary:
The Sales, Events and Group Housing Manager will assist the Sales, Catering and Event Management team in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team. Other duties will include but not limited to light selling, event detailing, and group housing for smaller or social based groups.
Essential Functions
CORE WORK ACTIVITIES
Primary Requirements and Qualifications:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Mainsail Lodging and Development standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform.
  • Maintain Sales files in an organized fashion and as per specified standards.
  • Process contracts, proposals, and general correspondence for sales/catering staff as needed
  • Process and distribute event orders, banquet checks, revisions, guarantees, event reports, group resumes and Daily Event Sheets for the Events Team.
  • Answer phones for sales/catering staff if not picked up by third ring; Record messages as appropriate. Qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately, timely and in a professional manner.
  • Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Process and distribute RFP’s based on Sales Teams parameters.
  • Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
  • Maintain timely and effective paper flow and communication within department and to other departments.
  • Work with Events Team on detailing upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
  • Assist guests and clients with small changes, requests, etc., and completes needed paperwork for Manager.
  • Site inspections for the department as needed including meeting with walk-ins if sales team is unavailable.
  • Enters group leads, builds opportunities and quotes in CI/TY
  • Maintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
  • Monitor/Ordering of office supplies and sales collateral to ensure we are always properly stocked with full packets, collateral, supplies and promotional items.
  • Organize in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
  • Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff.
  • Coordinate and prepare EO for special events as directly by the team
  • Build group blocks in all applicable reservation computer systems. (MARSHA, eTools, eRoomingList, Lightspeed, CI/TY
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
  • Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department
  • Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
  • Set-up proper routing instructions according to group and accounting policies.
  • Oversee accuracy of room blocks and reservations
  • To liaise with the client on a timely basis in order to collect all relevant information to meet the client’s specific requirements.
  • Assist in managing the balancing of group blocks on a daily, weekly, monthly basis.
  • To initiate introductory calls during file turnover process
  • Enforces and /or informs cutoff dates in a timely and professional manner
  • Sends out rooming lists to clients
  • Respond to any challenges found for accommodating rooming requests by communicating with Group Housing Manager, or group contact, Reservations, Sales Department, or Front Desk
  • Help manage accuracy of room blocks and transient reservations and routing.
  • Communicate with Group Housing Manager to resolve errors related to group market codes not matching in the PMS and MARSHA systems.
Hospitality/Conduct requirements
Be knowledgeable about and follow the company's mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership and ensure guest satisfaction
Educational Background:
  • High School diploma or equivalent
  • Associate Degree (AA) from 2 year college and/or two to three years of related experience or training
  • Equivalent combination of education and experience
  • Hotel management training and reservations training desired
  • English language both written and spoken
  • Strong computer skills including excellent knowledge of Word and Excel software programs.
  • Proficiency in one or more of the following systems: Marriott CI/TY, MARSHA, or Lightspeed
  • Perform job functions with attention to detail, accuracy and speed to meet deadlines.
  • Multi-task prioritizes, organize, delegate work and follow through. Analyze and resolve problems.
  • Knowledge of market trends, competition and key customers of the hotel.
Physical Demands
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to sit or stand for extended periods of time
  • Ability to communicate clearly
  • Ability to travel if needed
Mental Demands
  • Make sound judgments quickly
  • Work on multiple tasks, making appropriate progress towards deadlines
  • Able to work independently, take direction and provide direction to others
  • Manage differing personalities within the office, the hotel and the community
  • Maintain the highest degree of confidentiality
  • Ability to work effectively in stressful, high pressure situations
  • Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Mainsail Lodging & Development
Company Size
201 to 500 Employees
Founded
1998
They Sell
Hotels & Resorts
To Whom
Hotels & Travel Accommodation
Website
www.mainsailhotels.com
Revenue
$5 to $25 million (USD)

Mainsail Lodging & Development is currently hiring for 4 sales positions
Mainsail Lodging & Development has openings in: FL
The average salary at Mainsail Lodging & Development is:

4 Yes (amount not posted)

Mainsail Lodging & Development
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Mainsail Lodging & Development

Mainsail Lodging & Development is currently hiring for 4 sales positions
Mainsail Lodging & Development has openings in: FL
The average salary at Mainsail Lodging & Development is:

4 Yes (amount not posted)