Now Hiring - Customer Account Specialist in Eugene, OR

• Are you passionate in helping and supporting others?
• Do you have strong service orientation and enjoy a fast-paced environment?
• Do you thrive in an investigative role – seeking clarity and solving complex issues?

If you answered YES, this just might be the role for you! East West Tea is seeking a talented, passionate, and experienced Customer Account Specialist to join our team to ensure strategic, reliable, and responsive service in all interactions with customers.

The Customer Account Specialist collaborates with various departments to investigate and resolve customer issues, including sales, marketing, sourcing, quality assurance, scheduling, production, finance, logistics and warehouse. The Customer Account Specialist process orders from beginning to end and develops strong relationships with sales, customers, and brokers to manage detailed customer requirements.

WHO WE ARE:

We are the well-being company that exists to inspire and enhance everyday life through trust and good will. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

We are intentional in everything we do. We are present and aware of how we show up in the world. We honor people and our communities. We are authentic and transparent with each brand. We are committed to sustaining our planet. We build trust and goodwill with each individual interaction.

OUR INVESTMENT IN YOU:

• We offer competitive compensation, (add salary if appropriate), including a generous annual bonus.
• We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn’t love a surprise?
• This position is located in Eugene, Oregon with a work from home option that provides the opportunity to work outside the office up to two days per week.
• As a certified B Corp, we’re a company that lives our values every day.
• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work.
• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
• Our Nourish Market provides employees subsidized healthy lunch and snack options.
• We commit to our purpose in every aspect of our culture.
• We have employees that are committed to “Doing Good” in our community and around the world.
• We are a growing company with products that customers love.
• We believe in investing in you and your growth and development.

WHAT YOU’LL OWN:

Customer Management

• Accurate and timely process purchase orders from beginning to end validating lead time, payment terms, freight terms, off invoice allowances, and pricing
• Enter and maintain all off-invoice allowances for discounts and freight in the ERP system
• Proactively investigate, identify options, and resolve daily complex customer concerns and issues communicating any urgent situations within the broader team and Manager
• Work closely with Manager to minimizing potential fines and deductions

Supply Chain

• Work cross-functionally with appropriate stake holders, analyze, investigate, and determine resolution of claims related to overages, shortages, damages, returns, and service level / non-compliance fines
• Accurately process customer RMA’s and credits in ERP system to assure disputes are resolved and closed in the required timeframe

Administrative Duties

• Assist sales with documentation including certifications, certificate of insurance, new customer set-up forms, new item set-up forms, sample orders and reports
• Manage customer web site portals for scorecard programs
• Maintain GDSN Data Sync loading new items, updating revisions, images, and publishing to customers
• Provide support and assistance in all system updates up to and including user testing
• Develop and maintain departmental Work Instructions
• Other duties or projects as assigned by team leader or manager

Organization

• Behaves in a way that is consistent with the mission, vision, and values of East West Tea Company and supports the ongoing development of the organization’s culture

WHAT YOU KNOW AND HAVE EXPERIENCED:

• 3 - 5 years of customer service/account management in the manufacturing or logistics industry
• Manufacturing ERP System

Company products, manufacturing, operations, procurement and logistics processes

• Customer Service / Account Management fundamentals
• Industry terminology
• MS Office Suite (Excel)
• Sharepoint
• Web Based Programs

YOU’LL BE A GREAT FIT:

• Solid work ethic, self-starter, and result-oriented
• Responsible and a high degree of ownership
• Thrives in an ever-changing work environment
• Effectively managing a multitude of work responsibilities
• Balances attention to detail and swift execution
• Clear and effective communicator
• Natural ability to develop strong, trusting relationships
• Comfortable interacting with a variety of stakeholders at all levels in the company
• Ability to collaborate effectively
• Strong service-orientation; passion for helping and supporting others
• Ability to analyze data, problem solve and come up with alternative solutions

WHAT WE DO:

We manufacture Yogi and Choice Organics brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.

East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.

Please apply directly on our Career Site. We look forward to connecting with you soon!