Now Hiring - Professional Services Specialist 2 - Sales Promotion in Honolulu, HI

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).

Position: Specialist 2 Date: January, 2023
Division: Corporate Sales Reports To: Manager Sales Promotion
Department: Sales Promotion Direct Reports: n/a
FLSA Status: Exempt Salary Grade: 9

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Primary Responsibilities: Under the general direction of the Manager-Sales Promotion Department, inquire on availability, promote, sell purchases, plan, arrange and coordinate group tours, create proposals of JTBs original plan, unit tariff of group tours, create new ideas. Assist management with staff training.
Percent Time Spent Essential Functions
20%
Direct and Train Staff
1. With Manager and Assistant Manager, coordinate and conduct sales efforts of Tourism and Events for groups.
2. Enforce departmental and company policies and procedures.
3. Direct, train, and motivate staff members.

20%
Analyze and Resolve Work Issues
1. Analyze and resolve work issues and concerns; respond to and assist staff members in solving work problems, interpersonal conflicts among staff members. Seek guidance from Human Resources.
2. Attend meetings to hand over a definite tour to Group Travel Arrangement or Customer Service staff.

20%
Consult and Negotiate
1. Check availability of hotels, banquets, cruise and other venues, negotiate price as needed to support JTB sales offices in order to compete with other agents.
2. Provide information to JTB USA Japan and sales office about hotels, banquets and new product to increase profit for each tour.
3. Plan, sell, organize, arrange, input data into TOGO system, and coordinate special events for various group tours and individual customers. Transmit details of tour arrangements to personnel in all departments of JTB Hawaii and to sales offices in Japan.
4. Contact, consult, and negotiate with business partners to book hotels, arrange special events.
5. Research information related to hotels, banquets, restaurants and other locations; respond to inquiries from all clients, and provide updated information to JTB USA Japan and sales offices in Japan.
6. Research, review tour and customers requirements, and utilize information to create related programs.
7. Meet with tour escorts or organizers to promote tours. Attend site inspections and meetings.

20%
1. Review procedures and improve efficiency of department operations to maintain a high level of work accuracy and productivity.
2. Assist other departments or sections, when needed.

20%
Assist with handling group tours, events for individual customers and related projects for annual events such as MAUI Marathon, Honolulu Marathon, Honolulu Festival, special events and technical visits for incentive tours.

Secondary Functions:
1. Serve as backup in absence of Manager.
2. Assist with Japanese or English translations.
3. Perform other duties as assigned.

Knowledge, Skills and Abilities:
1. Bachelors degree or commensurate experience.
2. Possess a minimum of three (3) years experience in group tour arrangement, event handling, or equivalent experience, and a minimum of one (1) year of supervisory experience.
3. Able to professionally and effectively communicate with employees, business partners, and clients in English and Japanese, via written and verbal communication methods.
4. Possess working knowledge of Hawaiis tourism infrastructure, Japanese tour characteristics, and Japanese culture and customs.
5. Able to work independently and work cooperatively with employees, business partners, and customers in a professional and positive manner.
6. Possess working knowledge and skills with basic computer systems and software, application programs, presentation programs, e-mail and standard office equipment. Possess working knowledge of JTBs in-house computer applications and systems.
7. Possess valid Drivers license with clean abstract preferred.
Working Conditions

Working Hours:
Normal business hours: 8:00 a.m.5:00 p.m., and as deemed necessary.
Working Environment
1. Air-conditioned office or, remote workplace.
2. Frequent travel to various locations outside of the office and Hawaii, where weather conditions may vary, but not limited to noise, pollution, dust, fumes and vehicle exhaust.
Equipment Used
PC, printer, digital camera, digital video camera, facsimile machine, copy machine, and other standard office equipment, motor vehicle (with prior management approval).

Physical and Mental Demands
1. Able to visualize, articulate, and solve complex problems and concepts, and make decisions based on available information.
2. Able to handle stressful situations, effectively plan and organize duties to meet deadlines; able to multi-task.
3. Able to work with concentration, accuracy, and attention to detail and use judgment and discretion.
4. Constant - sitting, walking, vision, hearing, eye-hand-foot coordination;
5. Frequent - carrying less than 25 pounds, standing, stair climbing;
6. Occasional - pushing, pulling/lifing less than 25 to 50 pounds, carrying 25-50 pounds, running, bending, crawling, kneeling, squatting, crawling, stooping, climbing, forward reaching, twisting, side bending, overhead reach, grasping, handling, finger dexterity;
7. Seldom - pulling/lifting/carrying more than 50 pounds.
Communication Demands
1. Constant - requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading, visiting/working at different work sites.
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JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.