Now Hiring - Retail Sales Parts Sales Specialist (Mesa) in Mesa, AZ
Retail Sales Parts Sales Specialist (Mesa) in Mesa, AZ
Essential Functions
Additional Responsibilities
- Supervise Parts Operation functions in Leadperson’s absence.
- Reconcile cash reports.
- Assists with client visits.
- Must serve as member of Emergency Parts Support team.
- Make verbal and written quotations to the client.
- Accept credit returns for clients.
- Accept after-hours calls.
- Identify and promote sales opportunities for the Sales Group through Sales Link.
- Work within and promote corporate values.
Additional Level Requirements
Knowledge Skills and Abilities
- Must have interpersonal skills sufficient to professionally assist customers and employees.
- Must have in-depth knowledge of Caterpillar and/or Allied parts reference sources.
- Must have in-depth repair knowledge and sales techniques sufficient to recommend additional parts needed to complete the repair. Ability to navigate through complex technical parts questions and find the proper solution.
- Advanced knowledge of Caterpillar and/or Allied parts, clients’ operations, transportation methods and Parts Department procedures and policies.
- Advanced knowledge of Parts Exchange components and core credit acceptance criteria, Caterpillar and/or Allied product lines and applications, and all parts related work areas and their functions. Advanced knowledge of Empire and CAT return policies, including lot/bulk purchases.
- Demonstrated high-level proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job.
- High-level proficiency in Cash and Credit Report/Cash Settlement and Parts Sales Reports.
- Advanced knowledge of Parts Expediting, Service Letter updates, and cores for Warranty.
- Advanced Microsoft Office skills.
- Must have mathematical skills sufficient for calculating discounts, taxes, and parts quotes.
- Ability to mentor other employees and provide leadership backup.
- Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
- Must have acceptable attendance to meet all company standards and requirements.
Education and Experience
- Proof of high school diploma or General Education Degree (GED).
- Minimum 5 years’ experience in Caterpillar and Allied Parts Sales or related industry.
- Completion of Caterpillar’s “Parts Pro” or similar industry related training.
- Must be able to communicate (speak, read, comprehend, write) in English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
- The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
- The employee is regularly required to lift and/or move up to 60 pounds.
- Specific vision abilities required by this job include close vision.
This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others, which includes any of the following operating a motor vehicle, other vehicle, equipment, machinery or manufacturing process, the malfunction or disruption of which could result in injury or property damage; performing duties in the residential or commercial premises of a customer, supplier or vendor; working in any occupation subject to federal safety regulations. If on an occasional basis, employees perform tasks or duties as listed above, then their role would be classified as Safety Sensitive.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
- The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
- The noise level in the work environment is usually office moderate.
Disclaimer
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy, and does not constitute a managing agent of the company.
Empire Southwest
1001 to 5000 Employees
1950
Wholesale
Retail & Wholesale
www.empire-cat.com
$500 million to $1 billion (USD)
11 Yes (amount not posted)
Empire Southwest
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Empire Southwest
11 Yes (amount not posted)