Now Hiring - Insurance Client Services Liaison in Honolulu, HI

JOIN UHA’S TEAM

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

Department: Client Services

FLSA Status: Full Time, Exempt

Salary Level: 4

Client Services Liaison

Position Summary:

Determines which UHA products best meet the Client’s and Client’s employees needs and financial circumstances, advising the Client and/or Broker regarding the advantages/disadvantages of the different products. Strategizes with Brokers and Clients to increase membership and retention and serves as primary telephonic contact. Negotiates rates on behalf of Broker for Clients. Provide superb customer service to assigned Broker Agents/Broker Agencies and UHA Clients to ensure Client satisfaction and retention. Conduct open enrollments for Client’s employees and retention meetings with assigned Broker and Clients as requested by Broker, Clients or Account Executives. Further develop relationships with Brokers and Clients through ongoing training, assistance, and contact.

Essential Duties & Responsibilities:

• Utilize discretion and independent judgement to determine which UHA products best meet the Client’s and Client’s employees needs and financial circumstances
• Advise Clients and Brokers regarding the advantages and disadvantages of UHA’s different products as pertains to the Client’s unique and evolving needs and circumstances
  • Utilize business acumen regarding group information such as experience and utilization to negotiate rates on behalf of Brokers and Clients
• Develop strategies to retain employer groups and grow membership, continuously servicing and promoting UHA’s products
• Utilize deep product knowledge, group utilization, and rate build ups to collaborate with key stakeholders to address and resolve diverse Broker and Client needs and concerns
• Educate Brokers and Clients on UHA products and market update
• Uses independent judgement in consideration of all variables to consistently provide a high level of service to retain Brokers, Client’s, and Client’s employees, and meet established department and company-wide goals
• Strategize with Brokers to best position UHA in the market
• Independently conduct in-person and virtual open enrollments for new and renewal Clients and their employees when requested to promote UHA’s products
• New Business Development: Guide Brokers with the new business process, including submitting prospective groups for quotes, negotiate with the Rate Setting committee and follow up with the broker and group for signed contract and new group paperwork
• Investigate and resolve Brokers’ and Clients’ incoming inquiries or issues; respond to incoming communications within 1 business day; resolve issues or provide status updates within 1-2 business days of receipt
• Onboarding: Direct Brokers and new Clients, including collating all necessary documents, initial payment and getting approval to set the group up in the UHA system
• Group Maintenance: Prepare and process paperwork from Brokers and Clients to maintain the Client’s account in the UHA system and [please apply online] Renewals: Coordinate Brokers and Clients actions with UHA to complete the renewal process and route paperwork accordingly for other departments to update the Client’s rates and/or benefits in the UHA system and [please apply online] Document all incoming and outgoing communications in the group’s Account in [please apply online] close assigned Tasks and Events within the established deadlines
• Maintain high quality monitoring standards as detailed in the UHA Quality Monitoring Standards
• This position prohibits any activity that requires interpretation of clinical information to customers, including the choosing of a set of criteria to use for handling a request for healthcare services or treatment

Required Education and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic thinker with strong problem-solving skills
• Excellent time management and organizational skills
• Effective verbal and written communication skills
• Able to work under pressure and tight deadlines
• Strong interpersonal and presentation skills
• Proficient PC keyboarding skills
• Proficient in Microsoft Word, Outlook, PowerPoint and other Microsoft programs including an understanding of and ability to enter data/run reports from Excel
• Able to calculate discounts, extensions, additions, ratios, and allocations
• Able to work as a contributing team member towards achieving the stated goals of the management
• High School diploma
• Business education
• Three (3) years of customer service experience
• Must have a valid driver’s license and proof of automobile insurance in accordance to UHA required minimums (see Use Of Personal Or Rental Vehicles And Mileage Reimbursement Policy number A-012 in the UHA Policy and Procedure Manual

Preferred and Advanced Qualifications:

• Associate’s or higher degree from an accredited university
• Recent healthcare experience
• Experience with Salesforce or CRM Software

Vehicles

Must have access to an automobile and be able to travel in an automobile and plane

Physical Demands/Working Conditions:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job.

• Requires on-site and virtual meetings at Broker and/or Client offices
• Requires travel by plane to neighbor islands and automobile with occasional overnight stays
• This position is a work from office (Honolulu)
• Must currently residing in Hawaii

Competitive compensation & excellent benefits offered

Visit our website at [please apply online] to apply and for details about vacant positions.

An Equal Opportunity Employer