Now Hiring - Sales Operations Specialist in Austin, TX

Alen Corporation: Sales Operations Specialist

Alen is on a mission to reshape health and wellness by transforming the air people breathe at home, work, and play. A leading innovator of premium air purifiers, Alen has earned thousands of 5-star reviews and top industry accolades for combining outstanding performance and reliability. Customers also love Alen’s sleek aesthetics, unrivaled customizability, and industry-exclusive lifetime warranty.

Alen sells directly to consumers with an expanding reach into emerging markets in hospitality and geographies outside the U.S. And we’ll continue setting the standard for indoor wellness with new smart-home innovations.

After over a decade serving customers, Alen is a profitable, high growth, privately held company with a close-knit culture. As teammates, we prioritize opportunities for learning and personal growth, and we strive for a culture of inclusivity, accountability, and work-life balance. We celebrate together and we live our values of wellness, empathy, and integrity.

If you are a mission-driven professional with a track record of successful teamwork and an appreciation for servant leadership, we’d love to hear from you.

What You Will Do:

• Monitor System Integrations and order processing to ensure the timely flow of orders and order related data between ERP and Middleware systems (NetSuite / Shopify / Commerce Hub, Dell Boomi), including manual uploading of order related data as needed.
• Process Return Authorizations for Online Marketplaces, Amazon, and Dealers. Including disputing incorrect returns with respective dealers.
• Ensure that orders are received correctly from our trading partners and direct Ecommerce site.
• Review B2B orders for data accuracy, and process to sales orders
• User Acceptance Testing (UAT) for Alen.com direct website changes such as new product offerings, promotions, pricing updates, and content/image updates, and newly onboarded trading partners utilizing middleware programs as needed to get connections tested and working (B2B Gateway, Commerce HUB).
• Document and improve internal processes to keep company knowledge secure and easily accessible.
• Monitor 3PL order fulfillment SLA reports.
• Identify root cause of issues and alert key stakeholders to drive resolution.

Who You Are:

• Consistent diligence especially on repetitive work such as reviewing sales orders and getting it right the first time
• Analytical Focus to not only identify and correct errors, but to analyze errors to find and correct the root cause of systematic and persistent errors
• Data Entry Experience with a balance of speed and accuracy, able to consistently perform high volumes of detailed data entry
• Direct eCommerce and/or Amazon experience regarding experience from order-to-order fulfillment
• NetSuite experience including data entry, sales orders, return authorizations, and editing
• Cross-Department Communication Interact with multiple departments and teams for stable operation and customer service
• Innovation and Efficiency with original thinking and creativity to meet challenges with resourcefulness and generate suggestions for improvement.

Experience Desired:

• Data entry
• NetSuite (order to fulfillment and reporting)
• eCommerce (Shopify, BigCommerce, Demandware, Homemade)
• Strong verbal and written communication skills
• Extreme attention to detail

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Vision insurance
• Health insurance
• Flexible health spending account
• Life insurance
• Paid time off
• Parental leave
• Employee discount

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Company's website:

• [please apply online] Type: Full-time

  Pay: $48,000.00 - $60,000.00 per year

  Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

  Schedule:

  • 8 hour shift
  • Monday to Friday

  Supplemental pay types:

  • Bonus pay

  Work Location: In person