Now Hiring - Retail Sales Account Manager (IT) in Boise, ID

Allied Business Solutions is currently seeking an experienced IT Account Manager to join our technical support team in Boise, Idaho. We are looking for a professional who is well-organized, self-motivated, and committed to service a growing customer base. This position will deliver a high level of customer service and achieve productivity levels in line with Allied’s vision and core values.

General Summary:
The Account Manager’s primary responsibility is to manage clients and their business. As a part of this management, they are responsible for providing a business point of contact for the client. Account Managers will ensure company policy and procedures are followed and maintained.
This position requires a high level of independence, business acumen, strong client service and skills. Organizational ability is important to keep track of all tasks. Accurate and timely monitoring of client work, service calls, and related documentation is desired.
The Account Manager meets with vCIOs regularly to ensure the client is being serviced appropriately from the sales side of the business.
In addition, in between regular client meetings, the Account Manager is available for product and quick sales.

Key Responsibilities:

• Primary responsibility is to manage clients and their business while serving as the business point of contact.
• Ensure company policy and procedures are followed and maintained.
• Manage client retention and satisfaction.
• Facilitate procurement of product and software.
• Assists with the preparation of Quarterly Business Reviews (QBR’s), when needed.
• Preparation of proposals and acceptance orders from clients.
• Maintain proper margin on products ordered.
• Ensure orders are completed in a timely and accurate manner 100% of the time.
• Attend sales calls as needed and directed by the CEO.
• Ability to multi-task and quickly adapt to changing priorities, deal with ambiguity and use good judgement in stressful situations.
• Efficient in time management.
• Other duties as assigned.

Attributes and Characteristics:

• Knowledge of the product stack that is available to the client.
• Ability to effectively communicate with business owners in a meaningful way.
• Maintain a deep and current understanding of each client’s business situation, business needs and IT environment, translating those needs into service and product requirements.
• Remain knowledgeable of market and industry trends, competitors, and leading client strategies.
• Track all account activity in the assigned Company system.
• Identify and action renewals of product and software.
• Collaborate with the appropriate departments to develop and maintain a technology plan that supports client needs.
• Identify trends and develop strategies to support these trends.
• Create opportunities, when appropriate and follow-up activities.
• Utilize the proposal tool to initiate proposals to clients.
• Conduct daily sales for clients when received directly from the client.

Essential Requirements:

• Detail oriented with outstanding sales and customer service skills.
• Dependable, trustworthy, and self-motivated.
• Complies with all IT policies, procedures, and security standards.
• Establish and maintain a positive, productive relationships with operational partners and staff.
• Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.)
• Ability to quickly learn new technologies.
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.

Required Qualifications:

• Bachelors or Associated degree.
• Must have a minimum of 3+ years INDUSTRY EXPERIENCE in an Account Manager position.
• Ability to work under stress/pressure to meet deadlines and company objectives.
• Proficiency in using MS Office Suite (PowerPoint, Word, Excel, and Outlook).
• Demonstrates integrity and is widely trusted.
• Excellent communication skills (verbal, written and presentation skills) and business acumen.
• Personal drive and motivation to achieve goals.
• Strong organization and problem-solving skills.
• Work style that reflects a positive, friendly, and supportive attitude.
• Excellent time management skills, attention to detail, adherence to company policies, programs, and work rules.

Other Requirements:

• Physical demands include sits, squats, bends, and lifts to 50 pounds and moves during working hours.
• Standing and walking during working hours.
• Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.
• This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Education: Bachelors or Associates degree required.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person