Now Hiring - Legal Law Firm Client Manager in Los Angeles, CA

The Company

Rockpoint Legal Funding is one of the largest and most reputable legal funding companies on the West Coast, offering a helping hand to plaintiffs and their families while their attorneys fight for a fair settlement. With the ultimate goal of helping people ease the stress of these legal matters, Rockpoint provides a suite of services to personal injury attorneys, including pre-and post-settlement funding, non-recourse cost advances and medical lien purchases. Founded in 2015, Rockpoint has realized consistent quarter-over-quarter growth and is very well capitalized to continue its historical track record of growth and excellent customer service.

Rockpoint is the sole funding company to have an endorsement from the Consumer Association of California (CAOC), the statewide consumer attorney association.

Position Description: Client Manager (Law Firms)

We are looking for a smart, outgoing and resourceful individual to be our next Client Manager for our clients in law firms. This role presents a unique opportunity for the right professional, who will be the liaison between Rockpoint, surgical facilities, hospitals, doctors, and law offices. The ideal candidate will facilitate a variety of requests related to Rockpoint’s products and service offerings and actively discuss ways to add value to our clients, while delivering exceptional customer service to our clients who are personal injury attorneys and legal case managers.

Responsibilities:

• Obtaining case information and process requests by working directly with personal injury case managers and/or attorneys.
• Coordinating with various medical providers to obtain medical information, including obtaining all necessary documents, advising approvals or denials to relevant stakeholders and following up on procedures and surgeries.
• Actively cross-selling products and services to clients by looking for opportunities to maximize a case.
• Coordinating with various departments within a law firm to obtain case information and walking our clients through the entire funding process.
• Managing incoming and outgoing phone calls and emails from law firms, surgical facilities, hospitals, doctors regarding funding processes, surgeries and other procedures.
• Preparing files to submit to the underwriting team for review.
• Assisting in preparing and coordinating the execution of various contracts needed for funding.
• Providing law firm case managers with regular updates on cases and coordinating with other departments to streamline requests.
• Monitoring all active and pending applications, ensuring applications are moving continuously.
• Maintaining detailed and accurate notes on applications.
• Performs additional duties as assigned.
• The Law Firm Manager will be required to work standard working hours Monday through Friday and be adaptable to the needs of the business. Regular attendance is essential to the successful performance of this position.

Qualifications:

Must have Paralegal or Case Manager experience, preferably in the personal injury space.

Must be an energetic and reliable individual with the ability to thrive in a fast-paced, performance-driven organization. This individual should have high emotional intelligence, charisma, interpersonal skills, the ability to read between the lines and ask the right questions.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation:

Job Requirements:

• Legal or medical experience in personal injury at any capacity; Paralegal or Case Manager preferred.
• Detail oriented, very organized, and strong ability to multitask.
• Self-motivated, proactive and an analytical problem solver.
• Knows how to prioritize and self-manage their own workload.
• Experience handling large volumes of cases.
• Personable when dealing with clients, vendors, and third parties alike.
• Be discrete with patients’ health information, ability to conform to HIPAA standards.
• Excellent communication skills (verbal, listening, writing). High level of comfort and confidence on the telephone, as well as the ability to communicate effectively through email.
• Intermediate to advanced computer and data entry skills (Word, Excel, Outlook, Google Suite, Internet).
• Must be dependable, efficient, with a strong work ethic.
• Ability to work with other departments and in a team.
• 3-5+ years of experience in a similar role.
• Ability to clear a background check.
• Strong knowledge of personal injury terminology is a plus.
• Spanish speaking is a plus.

HOW TO APPLY: Please submit a current resume to careers (at) [please apply online] and copy caren (at) [please apply online] Please be prepared to submit references during the interview process and note that an offer of employment is contingent upon completing a background check by a third party.

Disclaimer: We are an equal opportunity employer and abide by all laws pertaining to the hiring process in the state of California without regard to sex, race, religion, age, etc. employment is offered based on skill, experience and this employer's criteria for employment.

Job Type: Full-time - Hybrid 3 Days in Office REQUIRED

Benefits

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home