Now Hiring - Financial Services Sales Operations, Contract Specialist in Lenexa, KS

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

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TouchNet, a Global Payments company is seeking a motivated individual to join the Sales Operations team. We are searching for a detail-oriented team player, who is willing to learn about contracts, order processing, TNRP (TouchNet Ready Partners), hardware and the higher education industry. This position will work closely with Legal, Sales, Customer Success and Accounting. We are looking for an individual that is driven, collaborative and has a ‘getting it done and doing it right’ attitude.

This position may have periodic contact with customers and prospects, will have direct access to current processes and documentation, and will receive necessary product and Salesforce (SFDC) training. The Sales Operations, Contract Specialis t will also engage with various departments and levels within the TouchNet organization; including the Senior Leadership team.

*This will be a hybrid role, working in our Lenexa, Kansas office.*

In the Sales Operations, Contract Specialist position, you will make immediate contributions to the organization. Job duties/responsibilities would include but are not limited to:

• Assist and collaborate with contract renewal team to enhance client agreements and sustain long-term relationships

• Have experience and/or a level of comfort with negotiating contracts

• Collaborate with internal key decision-makers, respond to customer requests and ensure timely delivery to meet customer needs

• Work closely with Legal and Accounting teams to provide accurate contracts & information

• Understand TouchNet contracts, processes, and pricing structure, and offer enhancements as necessary

• Gain capability of assisting legal and renewal teams in creating small contracts

• Understand the higher-education industry, including knowledge of TouchNet’s customer and prospect landscape

• Serve as liaison for integration agreements and hardware orders within Sales and Customer Success teams

• Familiarity with Salesforce, including the ability to create quotes and opportunities for requested orders, as well as reporting

• Communicate as needed with customers regarding purchase orders, quotes or payment for order processing

• Process all specific orders within Salesforce timely and efficiently

• Compile documentation and help guides for Sales and Customer Success teams

• Communicate and collaborate effectively within Sales team as appropriate

• Develop skills in using Salesforce to review reports, tasks and dashboards

• Cross-train within Sales Operations team to develop cross-functional knowledge and experience

• Utilize best practices in daily activities, to be efficient and successful

Minimum Qualifications:

• BS/BA degree

• Showcase a proactive and self-starter attitude with a detail-focused skill set

• Posses confidence on the phone as needed and have good written skills for internal and external communications

• Understand the ‘getting it done and doing it right’ mentality while being motivated and competitive

• Work seamlessly in a team environment and effectively communicate with all levels of stakeholders and customers

• Exemplify outstanding customer service and organizational skills

• Demonstrate good judgment in problem-solving and escalations

• Experience in utilizing SFDC is a plus

• Ability to work in our Lenexa, KS office preferred

About TouchNet

TouchNet is a leading provider of integrated, comprehensive, and secure commerce and credential solutions for colleges and universities. Institutions of higher education rely on TouchNet to unify and secure payments, permissions, and other related business transactions campus-wide. TouchNet’s unmatched integration, transparency, and security give institutions greater control over transactions, costs, and compliance, while providing greater operational efficiencies and self-service access to real-time information. TouchNet is a Global Payments company. (NYSE: GPN)

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Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.