Now Hiring - Manufacturing Customer & Sales Support Representative, Fertilizer - Minneapolis, MN in Minneapolis, MN

Minneapolis

MN - Minnesota

Sales, Customer Service & Origination

Customer & Sales Support Representative, Fertilizer - Minneapolis, MN
ADM-Benson Quinn
This is a full time, exempt position.
Job Responsibilities:

• Partner with sales team to support our growing fertilizer business:
  • Problem solve to assist in all aspects of our business
  • Generate process improvement ideas to ultimately improve our customer experience and bottom line. Work with internal teams to build tools to improve our customer focus.
  • Assist and provide training on fertilizer blend formulation system.
  • Assist extended team of grain merchandisers in all fertilizer processes and procedures.
  • Design and present training for sales and support personnel.
  • Contract entry and amendments as needed.
• Provide support to both farm direct and wholesale fertilizer customers:
  • Provide best-in-class service and assistance to our customers with questions or issues.
  • Assist in reconciliation of fertilizer accounts to maintain customer satisfaction and loyalty.
  • Manage work flow to effectively prioritize all responsibilities.
• Additional duties:
  • Potential to work in the coordination of fertilizer barge movements and placements.
  • Ability to identify issues/problems and direct/manage problem solutions.
  • Partner with fertilizer managers/leadership on various marketing projects and needs.
  • Reconcile inventory/position data monthly and assist in finding critical errors.
  • Ownership of new vendor/customer set-up.
  • Utilize/update a variety of systems including AgVend, Rabo AgriFinance, Farm Credit Canada, FX hedging, AGRIS, IBM mainframe, web-based forms, etc.

• Expectation to work outside of normal work hours to support customer needs.
• Ability to be self-directed and manage time and responsibilities.
• Bachelor's degree in business or agriculture preferred, or equivalent experience, supplemented with minimum of five+ years' outside customer service experience, Ag sector preferred.
• Relevant experience in the grain business, not a requirement, but beneficial.
• Strong work ethic and positive attitude.
• Willing to work and learn in a fast-paced environment.
• Experience with working in successful teams.
• Ability to exhibit strong analytic skills and excellent written and oral skills.
• Strong attention to detail and time management.
• Experience in a dynamic work environment is beneficial.
• Ability to work with MS Office, AGRIS and various other computer programs is required.

#LI-Onsite

ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at [please apply online]

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