Now Hiring - Travel Sales Manager in Sacramento, CA

The Sales Manager will serve as the singular point of contact in coordination of group(s). This position ensures the success of each and every event. They answer any questions not covered in this material, to provide that unique, special menu or decoration, and to go that extra mile to see that each and every detail performed to the client’s specifications. This manager details all meeting arrangements such as rooming lists, meeting room logistics, conference dining program or special catering events, audiovisual and technology needs, outside activities and services, etc. The manager monitors guests and meeting planner satisfaction and constantly strives to maintain a high level of guest’s satisfaction.

Business Results

• Constantly strive to maintain Sales standards
• Recognize and practice Sales Service Standards
• Obtain turnover file from sales person and implement file turnover and planning process
• Executive planning and coordination in a timely and responsible manner
• Communicate directly with group Meeting Planner and appropriate departments to coordinate all group activities, both on and off property, ensuring quality product and exceptional service delivery
• Maintain a working knowledge of guest rooms, meeting logistics, and audiovisual and food and beverage
• Serve as a creative source to meeting planners when assistance is solicited
• Coordinate guest room needs and communicate to Reservations Department
• Ensure accurate billing arrangements
• Greet the Meeting Planner upon arrival
• Greet the Meeting Planner each morning prior to event start time throughout their stay
• As possible, check meeting rooms each day to assure appropriate delivery
• Check in with client 2-3 times during event
• Meet with Meeting Planner to review file to ensure proper billing daily(ensure all bills signed off daily)
• Prior to departure: Customer feedback survey conferees, Meet with Meeting Planner to personally discuss customer feedback, Meeting planner receives good-bye note and gift from Planner
• Post Conference: Post Con Report prepared, Review billing prior to being sent, Send a personalized thank-you note,
• Develop and maintain excellent working relationships with all departments
• Understand the services provided by each department and the responsibilities of key individuals
• Attend all daily and weekly scheduled meetings as required
• Follow policies, procedures and standards as detailed in training manual and employee handbook
• Protect the assets of the property. Report required repairs for front and back of house to the Director
• Follow through with daily task list as assigned by Manager
• Observe and practice safe working habits
• Assume special projects as agreed to with the Manager
• Carry a pager/cell phone when necessary and/or appropriate-respond to all pages/calls promptly

Guest Satisfaction

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
• Makes presence known to customer at all times during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.

Leadership

…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Westmont Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Makes decisions, including employees/team and commits to a course of action with available information.

Managing Work Execution

…proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.

• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively when faced with competing demands.
• Overcomes obstacles to accomplish challenging objectives.
• Follows through on inquiries, requests, and complaints.

Generating Talent

…proactively identifies and develops talent within the organization.

• Analyzes candidate’s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization.
• Discusses problems immediately with others before they are forgotten or get out of control.
• Actively pursues self-development.
• Explains own rationale and thought processes to help employees improve their skills.

Organizational Learner

…actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

• Acts independently to improve and increase skills and knowledge.
• Demonstrates an awareness of personal strengths and areas for professional improvement.
• Shares learning, innovations, and best practices with others.
• Is willing to learn from others.
• Performs all technical/procedural requirements of the job.

KNOWLEDGE, SKILLS & ABILITIES

Experience

• (2) Year minimum hotel, Sales experience, OR
• (2) Year minimum direct planning experience or hotel supervisory/management position experience and
• (2) Year guest contract experience and
• (2) Year college degree or equivalent guest service experience

Skills And Knowledge

• Knowledge of Microsoft Office (Word and Excel) and Windows
• Any supervisory/management position
• Previous knowledge of Delphi Sales/ Conference services hotel system
• Basic Food and Beverage and/or catering knowledge
• Good typing skills
• Previous hotel experience
• Knowledge of Banquet Room set ups
• Strong verbal and written communication. Ability to communicate with all levels of hotel staff and clients
• Ability to recognize problems before they develop and take appropriate action
• Proactive team mentality
• Computer literacy in Excel and Word as well as good typing skills
• Professional and business like appearance
• Ability to communicate in English with guests, management, and co-workers to their understanding
• Ability to prioritize own workload
• Ability to supervise and maintain staff
• Ability to work with minimum supervision
• Highly energetic and enthusiastic
• Diplomacy in providing for the need of the clients without compromising the mission of the department of the hotel
• Excellent listening skills
• Working knowledge of all office and audiovisual equipment, set-up procedures, or ability to learn quickly
• Strong sales/ marketing orientation
• Availability for flexible schedule (including early mornings, nights and weekends)
• Ability to access, enter, and utilize the hotel computer system
• Ability to take client information, gauge the date, and put it into a standard format, which is understood to all able hotel departments
• Ability to perform basic mathematical computations

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.